What is Freshworks?

Freshworks is a comprehensive software suite designed to help businesses manage customer relationships and streamline operations. It offers a range of products that enhance customer engagement, support, and sales processes, providing value through improved efficiency and customer satisfaction.

How much does Freshworks software cost?

Based on Vendr’s internal transaction data for Freshworks, the minimum price varies based on a company's specific needs, while the maximum price can reach up to around $4,300,000. Our data reveals that the average cost for Freshworks software is about $15,324 annually.

Freshworks Product Descriptions

Freshchat

Freshchat is an innovative customer service platform that enables businesses to engage with customers in real-time. It provides a secure and reliable connection, ensuring that customer interactions remain uninterrupted.

Freshdesk

Freshdesk is a customer service platform that helps businesses provide better customer service experiences. It offers features such as cloudfront and request ID troubleshooting to ensure customers get the best service possible.

Freshdesk Contact Center

Freshdesk Contact Center is a cloud-based customer service platform that helps businesses quickly and easily manage customer inquiries. It offers features such as automated ticketing, self-service portals, and more to ensure efficient customer service.

Other products include Freshdesk Customer Success, Freshdesk Omnichannel Suite, Freshdesk Support Desk, Freshmarketer, Freshsales, Freshstatus, Freshteam, and Freshworks Freshservice.

Vendr community insights for Freshworks

Here are some recent insights from our community regarding Freshworks:

"Freshworks' team is extremely slow in turning around approvals and replying to email. Advise folks to start renewals 120 days out."
"We were able to leverage leadership change to get Freshworks to agree to offer us a quarterly renewal at our current annual unit prices."

How can I get a percentage off list price for Freshworks?

Vendr customers typically achieve an average savings of around 15%, which translates to about $3,200 off the list price for Freshworks software. By leveraging our extensive experience and data, we help customers secure lower prices than those listed on Freshworks' official website.

How does Vendr help me get the lowest price on Freshworks?

Vendr uses insights from more than 90 unique purchasers and over 150 completed deals to help users get the lowest price on Freshworks software. We employ several tactics to secure the lowest possible price for our customers:

Economies of Scale: By bundling purchases, we achieve cost savings.
Expected Growth: We leverage your company's growth projections to negotiate better terms.
Multi-Year Commitments: Longer commitments often result in lower prices.
Quick Sales Process Signatures: Speeding up the sales process can lead to favorable pricing.
End-of-Quarter Signatures: Timing purchases at the end of a supplier's quarter can yield better deals.
Case Study References: Offering to be a case study can sometimes result in additional savings.

Vendr can assist you in achieving similar savings. Create a free Vendr account to get started.

What's the best way for me to get the lowest price for Freshworks on my own?

Vendr's Premium Intelligence provides deeper community insights, pricing benchmarks, contract analysis, stack savings review, and SaaS experts on demand, empowering organizations to achieve enterprise purchasing power. Key areas include:

Pricing Benchmarks: Compare prices to ensure you're getting a fair deal.
Community Insights: Access valuable feedback and experiences from other users.
Stack Savings Review: Optimize your software stack for cost efficiency.
Contract Analysis: Get expert reviews of your agreements to identify savings opportunities.
SaaS Experts on Demand: Consult with experts to navigate complex purchasing decisions.

Why do Department Heads prefer purchasing Freshworks through Vendr?

Vendr eliminates unnecessary sales calls, outdated channel partners, and long sales cycles. This translates into:

Elimination of Unnecessary Sales Demos: Save time by skipping redundant presentations.
Faster Access to Software: Get the tools you need without delay.
Accelerated Time-to-Value: Start seeing benefits from your software investment sooner.
Adherence to Company Policy: Ensure all purchases comply with internal guidelines.
Budget Ownership: Maintain control over your department's spending.

This allows department heads to maximize software ROI and maintain strong relationships with their finance and procurement teams.

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