Help Scout Pricing

Help Scout, a renowned B2B SaaS solution, comes with multiple pricing options that fit different organizational sizes. For a mid-sized company with a 200 headcount, the expected contract range is from $13,900 to $27,600. Larger companies, boasting a 1000 headcount, can anticipate a range from $24,900 to $67,000. Organizational behemoths exceeding the 1000 headcount mark can see contract ranges between $44,800 and $120,700.

Besides the customized contract pricing, Help Scout also offers tiered pricing. The 'Standard' tier goes at $20 per user per month, while another package comes in at $25 per user per month. However, for more specific business requirements, interested parties can opt to 'Get a Demo' for the 'Help Scout' tier or investigate the 'Plus' tier. Kindly note that specific pricing for these latter packages will be only be availed upon request.

Help Scout Negotiation Insights

Inside the Vendr platform, you can access valuable negotiation insights for Help Scout, to ensure you secure the best possible agreement.

Discount Lever

When negotiating a contract with Help Scout, one discount lever to consider is contract term length. Often, longer-term commitments come with more significant price reductions. It's crucial to balance your organization’s need for flexibility with potential savings benefits.

Commercial Item

One commercial item you might encounter in a Help Scout contract is a capped pricing clause. This clause protects you from drastic price increases and offers stability, particularly for long-term agreements.

To receive more discount levers and commercial strings to pull when negotiating your Help Scout contracts, and access over 50+ negotiation insights available for Help Scout, sign up for a free forever Vendr account today.

Community Insights for Help Scout

While we don't have a plethora of insights specific to Help Scout just yet, our community has shared some valuable experiences that could guide your decision-making process. Here's a glimpse into the collective wisdom:

1. "At our renewal, we were told that the pricing structure had changed and Credits were now defined as Completes. They are also now calculated differently. Using this, we were able to reduce the amount of completes required, along with support hours and secure an additional seat for no charge on a 12-month renewal. We were also able to obtain a 12.5% discount ($5500) by standing firm on our budget." - Community Insight was posted 1 month ago.
2. "We were able to get Help Scout to agree to a 6-month term that they typically do not offer because of underutilization during the previous 1-year term. Annualized Purchase Value Range: $30,000.00 - $40,000.00." - Community Insight was posted 4 months ago.

For a deeper dive into the world of Help Scout, we encourage you to sign up for a free forever Vendr account. By joining our community, you'll unlock a treasure trove of insights, including the estimated time to implement Help Scout, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, we have a total of 2 community insights available for Help Scout, and we're always adding more. Join us and become a part of the conversation!