Introduce competition as an alternative during negotiations. Let the vendor know that you are exploring other options from similar suppliers, which can effectively pressure them to improve their offer. Share specifics about the competitor's pricing to enhance your leverage.
If applicable, emphasize the growth in your user base as a strong negotiating point. Make it clear that the expectation for increased user volume should translate into better pricing per user, rewarding your growth.
Request the removal of any expected uplift in price during renewal negotiations, particularly if there has been stable or increased usage. Highlight that a flat renewal cost is more reasonable given your ongoing relationship with the vendor.
If your usage patterns have changed, negotiate to have any overages waived. Reinforce that growth in usage should provide your organization the benefit of reduced costs without penalties for going over agreed limits.
Negotiate to eliminate automatic renewal clauses in the contract. This allows for flexibility in future negotiations and protects your organization from unplanned commitments or price increases.