Freshservice
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Freshservice

Cloud based ITSM software for your service desk ✓ Powerful IT help desk automation tool to manage incidents, assets and more ✓ Sign Up for Freshservice ITSM System

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How much does Freshservice cost?

Average Cost
$20,413
per year
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Average savings with Vendr22.38%
Deals handled by Vendr33
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About Freshservice

Freshservice Overview

Cloud based ITSM software for your service desk ✓ Powerful IT help desk automation tool to manage incidents, assets and more ✓ Sign Up for Freshservice ITSM System

Freshservice's 1 Product

Freshservice ITSM logo
Freshservice ITSM

Freshservice Cloud based ITSM software for your service desk with powerful automation tool to manage incidents, assets and more ✓ Try Freshservice ITSM Software

Compare prices for similar companies

Supplier
Freshservice
Avg Contract Value$20,413$58,602
Deals handled33501
Unique Purchasers22268
Avg Savings22.38%13.16%

Vendr community insights for Freshservice

Company with 201-1000 employeesA while ago
"Freshservice was not flexible on auto renewal outside of 60 day opt-out window. By leveraging lack of account support and future churn, Freshservice worked with us reallocate Pro licenses to Daily Pass users to bring decrease the monthly charge for day pass users."
Company with 201-1000 employeesA while ago
"Freshservice originally proposed list pricing on an upgrade to Enterprise Annual for 10 agents citing that they did not offer discounts for less than 25 agents. We leveraged budget constraints and a 24 month contract to secure a 10% discount."
Company with 201-1000 employeesThis year
"They tried to remove our 10% discount, but we added 1 more Pro Seat to keep the discount, ultimately saving at renewal"
Company with 201-1000 employeesThis year
"We leveraged the current discount rate and used that in tandem with a pre-set budget and C-Suite escalation to maintain pricing on a flat, 1-year renewal"
Company with 201-1000 employeesThis month
"We were renewing flat vs the previous term and were offered the same rates as last year - looking into Vendr's data we fell well into the low price range and we able to quickly and confidently move forward with the renewal."

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