The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About

InvGate

InvGate Insight is an all-in-one solution that streamlines your IT operations, offering a fit-for-purpose service desk solution with integrated asset management. It provides dynamic ticket management, automated workflows, SLAs, advanced dashboards, and more, to help you focus on supporting your organization without arduous implementations.

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How much does InvGate cost?

InvGate offers three primary pricing tiers for its Service Management solution: Starter, Pro, and Enterprise. The Starter plan is priced at $17 per agent per month, billed annually, with a minimum cost of $999 for up to 5 agents. The Pro plan is more popular and is priced at $40 per agent per month, also billed annually, catering to organizations with 6-50 agents. The Enterprise plan is custom-priced and designed for larger organizations with specific needs, such as on-premise hosting and advanced security configurations. It's important to note that final pricing may vary based on the enterprise's specific requirements and customizations.Customers are encouraged to request a quote for the Enterprise plan, which is adaptable to specific organizational needs, thereby providing flexibility and the potential for personalized discounts depending on the scale of the deployment. Additionally, InvGate offers a 30-day free trial for all tiers, allowing potential customers to evaluate the software before committing to a purchase.
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How does InvGate price and package their products?
View pricing on InvGate's website
Product: 
Starter
$17 / agentPayment TermsAnnuallyPopular FeaturesDynamic ticket management, automated workflows

Negotiating with InvGate

Negotiation Tips

Presenting competition as an alternative during your negotiation can lead to the best outcomes. Highlight to InvGate that other suppliers are offering comparable services at a lower price and any additional value that these options may provide. Emphasize that price will be a decisive factor in your purchasing decision, and leverage this to negotiate a better deal.
If InvGate's services require compliance or integration with high security standards, leverage competing products that include similar features without additional costs. This can pressure InvGate to consider discounts or waive certain fees to keep your business. Use your budget limitations and competitive offers to support your ask.
Suggest that you can act as a reference or participate in a case study in exchange for better pricing or terms. Highlight how your satisfaction could help InvGate attract new customers, positioning your business's success story as a powerful promotional tool. Ensure this is contingent on reaching agreeable terms.
If you find that your need for InvGate's services has decreased, leverage this insight to negotiate a more favorable rate. Clearly outline to InvGate that if your usage decreases, you cannot accept significant rate increases and need to align the pricing model accordingly. Introduce alternatives that have less stringent pricing increases to balance the discussion.
Emphasize to InvGate that the removal of auto-renewal clauses is a requirement from your finance team, allowing you to negotiate terms each year based on your changing needs. Highlight that keeping this flexibility is crucial for your organization's procurement strategy and therefore is essential for you to proceed with the deal.

Considerations when buying InvGate

OwnershipPrivate
Fiscal year endDecember
Best months to buyNovember, December
Payment TermsBilled annually, Monthly payment options available upon request
Upgrades/downgradesYes, InvGate offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $10k.

Additional Info

What is InvGate?

InvGate Insight is an all-in-one solution that streamlines your IT operations, offering a fit-for-purpose service desk solution with integrated asset management. It provides dynamic ticket management, automated workflows, SLAs, advanced dashboards, and more, to help you focus on supporting your organization without arduous implementations.
InvGate's 3 Product
Assets
InvGate Assets provides an efficient IT Asset Management platform to help optimize your IT strategy. It enables powerful cost management and decision making with features such as Network Discovery, Software Deployment, and Asset Inventory.
InvGate Insight
InvGate Insight is an IT Asset Management Tool that provides a unified view of your IT Infrastructure and keeps an up-to-date inventory of your physical, virtual, and cloud assets in one platform, allowing you to build a CMDB and a normalized software catalog. Get started for free and access more than 20 functionalities to optimize your IT Asset Management strategy.
Service Desk
InvGate Service Desk is a powerful ticketing solution that helps your support team deliver outstanding service. It features workflow automation, ITIL-verified capabilities, and a smart backlog that allows agents to prioritize effectively and view all requests in one place.

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