Leveraging competition during negotiations has proven to yield favorable results. Inform your current supplier that you are evaluating other vendors and share specific competitive quotes that demonstrate a lower price or better terms. This tactic reinforces the need for your current vendor to match or improve their offer to retain your business.
Anchor your negotiations by setting a budget expectation below the proposed uplift. Inform the supplier that you weren't expecting an increase, as other vendors tend to offer better terms for existing customers. Presenting this feedback can help in negotiating a more reasonable uplift or even its removal.
Discuss the potential for waiving overage fees when you renew or upgrade your subscription. You can reference the original contract to clarify the terms and highlight how waiving these fees would benefit both parties. If current usage exceeds previous expectations, use this as leverage for better pricing on overages.
If you're dissatisfied with the current offering and find it lacking in ROI, consider negotiating for a shorter term or month-to-month contract. Cite the need to reassess performance before committing to a longer term. This tactic can help pressure the supplier to offer more competitive pricing or features.
Offer to provide a case study or be a reference for the supplier in exchange for a beneficial pricing agreement. This is often seen as a significant value for suppliers, as it can assist in their marketing efforts and improve their credibility.