User Interviews

Removing the auto-renew feature can help retain negotiation leverage over time. It is essential due to finance/legal requirements before any renewal that might bind you into a less favorable agreement. Communicate to the vendor that this is now a requirement from your finance team in order to proceed with the purchase.

By highlighting your budget constraints and anchoring your rate increase expectations to the market norm, you can negotiate to have the uplift removed and pricing locked for the duration of your contract. Ensure that you document this to benchmark your progress in user growth while contracting with User Interviews.

Presenting competition as a lever during negotiations has been effective in securing better pricing. Share quotes from other vendors and express your preference for User Interviews while emphasizing that financial parameters are compelling you to consider alternatives.

Offering to be a case study or reference for User Interviews can provide them marketing value, which can be leveraged in exchange for better pricing or additional features. This tactic can solidify a relationship that may yield future benefits.

If you anticipate needing feature add-ons like document signing for compliance, negotiate this critical aspect early in the conversation. Highlight how it is standard now for tech firms to require user authentication processes.

Using a competitive market review to establish a pricing model lets you request lower prices or additional features your organization needs while validating total cost constraints.