UserTesting
$12,000–$113,533per year
Fast, fair, easy pricing. No sales call required.
UserTesting
|Visit usertesting.com
See what others are paying for UserTesting
Median buyer pays
$40,000
Based on data from 323 purchases, with buyers saving 17% on average.per year
Median: $40,000
$12,000$113,533
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About UserTesting
UserTesting Overview
UserTesting is a software company that makes user testing easy. It keeps track of videos of real people speaking thoughts while operating websites, mobile apps, and prototypes.
UserTesting's 5 Products
core capabilities
Insight Core is a user testing and customer research tool that allows businesses to understand their customers' experiences through real-time reviews and insights. The platform serves a wide range of industries and is utilized by top brands worldwide, offering features such as AI integrations, mobile testing, and accessibility testing.
UserTesting is a software company that makes user testing easy. It keeps track of videos of real people speaking thoughts while operating websites, mobile apps, and prototypes.
A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.
UserTesting is one o the industry-leading UX methodologies of cumulative experience to support you through every stage of your journey.
Compare prices for similar companies
| Supplier | UserTesting | PlaybookUX |
|---|---|---|
| Median Contract Value | $40,000 | - |
| Deals handled | 256 | 1 |
| Unique Purchasers | 155 | 1 |
| Avg Savings | 16.5% | - |
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Negotiation insights
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Success pontential
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for UserTesting
Company with 201-1000 employeesThis month
"UserTesting was adamant about increasing rates for the users as we were decreasing them upon renewal. We were able to use a multi year term in exchange of keeping these prices the same year over year. "Company with 201-1000 employeesThis month
" We were able to secure Net60 terms on this single year renewal and pricing of $12,000. We were able to negotiate flat pricing ($11,449) based on timing of signature however additional time was needed for the proper review cycle. "Company with 201-1000 employeesThis quarter
"We were able to secure a flat single year renewal by citing budget constraints and immediate signature. UserTesting added a 5% renewal lift to this contract that lives under $12,000. "Company with 201-1000 employeesThis quarter
"We were able to secure flat pricing and avoid the slight increase in renewal lift due to quick timing of signature and getting this signed before EOQ. "Company with 201-1000 employeesThis year
"Any descopes take you to list pricing, I would recommend if you are descoping to get the conversations started 90 days out and leverage a competitive quote to drive down renewal offers."Company with 201-1000 employeesThis year
"We were able to secure incredible pricing for a single year renewal, going from $45K to $40K, savings of $5K by remaining firm with budget constraints directly from leadership. We were thrilled to bring this down, especially after going multiple rounds with UserTesting and them finally altering the amount to allow for finance to approve. "Company with 201-1000 employeesThis year
"Last year at renewal, we negotiated in price cap language, but this year, UserTesting initially refused to include price cap language again due to changing product models following their merger with UserZoom. After three pushes, we were able to get it added back in at a 5% cap."Company with 201-1000 employeesThis year
"The team reviewed alternatives and used competition and an upgraded plan to secure 30% in discounts for this single year renewal. "Company with 201-1000 employeesThis year
"Was able to negotiate the 10% uplift down to 5% given budget restraints and secure a 5% uplift cap on future renewals "Company with 201-1000 employeesThis year
"We were able to secure savings due to high volume and usage in the platform, even on the single year renewal. "Company with 201-1000 employeesThis year
"We were able to secure better pricing for 21 months, down from original offer of 36 months for 450 users, by this being a new purchase and multi year."Company with 201-1000 employeesThis year
"Was able to secure a 14% discount by leveraging budget constraints and signature date "Company with 201-1000 employeesThis year
"Was able to secure a 23% discount by leveraging budget constraints and moving purchase to a competitor. "Company with 201-1000 employeesThis year
"UserTesting will provide an itemized quote if you push for it. We secured an additional ~5.5% discount on a 12 month renewal by leveraging growth. We also obtained a 5% renewal price-cap by leveraging timing of signature."Company with 201-1000 employeesThis year
"We were able to waive the price increases associated with UserZoom's acquisition by UserTesting by holding fast to budget limitations and citing lack of prior communication. We saved over $8k doing so. UserTesting is saying previous UserZoom discounts are "one-time only" despite there being no language in the order form specifying this. Reference this lack of notice and hold fast to retention expectations."Company with 201-1000 employeesA while ago
"User Testing is enforcing a 7% uplift. After several pushed they were able to bring it down to 5%. "Company with 201-1000 employeesA while ago
"Able to negotiate Net60 billing terms on a renewal."Company with 201-1000 employeesA while ago
"Due to a breach in contract - login sharing - UserTesting would not negotiate with regards to pricing in this year's renewal. "Company with 201-1000 employeesA while ago
"We were able to recognize savings by leveraging competition and available budget"Company with 201-1000 employeesA while ago
"We were able to secure 20 seat pricing for a scope of 30 seats based on firm budget and growth of contract. "Company with 201-1000 employeesA while ago
"Supplier was not willing to budge on price due to a push towards profitability, however they were willing grant more positive payment terms."Company with 201-1000 employeesA while ago
"Pushed back using budget constraints as negotiation leverage. Lowered the uplift %. "Company with 201-1000 employeesA while ago
"UserTesting acquired User Zoom in April of 2023. Product enhancements, product consolidation, along with with the enhanced panel network will be rolled out in early to mid 2024. "Company with 201-1000 employeesA while ago
"Enterprise Support is 15% of the total creator(s) and session unit costs."Company with 201-1000 employeesA while ago
"User seats can be added on mid-term, but they are not pro-rated based on when they are added. "Company with 201-1000 employeesA while ago
"UserTesting offered certain premium features a la carte in the mid-tier package in order to meet the hard budget set in order to ensure the product would still deliver value."Company with 201-1000 employeesA while ago
"We were able to maintain a one-time discount since it was not listed in contract as such.
"Company with 201-1000 employeesA while ago
"We focused on expectations from our finance team to secure almost $20k worth of savings from rate reductions."Company with 1-200 employeesA while ago
"They were willing to have the implementation fee removed (~$6k), but discounts on seats are tiered based on volume."Company with 1-200 employeesA while ago
"We were able to reduce our uplift cap from 7% to 3% to account for future renewals; they also agreed to remove the auto-renewal clause as well as language around logo usage."Company with 1-200 employeesA while ago
"By moving to UserTesting's new pricing model, we were able to negotiate free Session Units worth $4.5k.
"Company with 1-200 employeesA while ago
"They were aiming to push us onto their new pricing model, which would have been significantly more expensive for us, so we held first on our budget which had been based on the previous model and were able to get our lower pricing for another year."About Vendr
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