Leverage competitive offers to create a sense of urgency and pressure on the supplier. By citing that you have received a quote from a competitor for a lower price, you can negotiate better terms with ClientSuccess. This tactic works well when you have alternatives that meet similar needs.

If your growth package involves adding users or significantly scaling up your current usage, emphasize this during negotiations. Use the concept of economies of scale to negotiate lower rates based on the expected increase in user numbers. Highlight how this growth benefits both you and ClientSuccess.

If pricing includes annual uplifts that were not previously communicated or anticipated, make sure to push back on these during negotiations. Base your argument on actual utilization and competitor pricing practices, and tie that back to your budget constraints.

Request to remove the auto-renewal option in your contract to maintain flexibility in future negotiations. Use this as leverage, explaining it is a new requirement from your finance team to evaluate ongoing contracts carefully.

If your package expands to include security features, argue that many competitors include these security features without additional costs. Leverage this point to negotiate discounts or the waiver of additional costs for ClientSuccess.