Customer Support
Software and systems that assist businesses in managing customer inquiries, requests, and support tickets to deliver effective customer service and satisfaction.
Categories in Customer Support
Call and Contact Center
Features for managing phone-based interactions and call center operations.
Aircall
Cloud based phone system and call center software all-in-one with Cloud Telephony Integrations (CTI) with your favorite CRM & Helpdesk software. No hardware or deskphone needed; instant setup.Talkdesk
Talkdesk is a software company that automate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience.PlayVox
PlayVox is the customer service quality monitoring software designed to help businesses deliver great customer experience.Five9
Five9 is the leading cloud call center software. Trusted by 2000+ clients to accelerate sales and power customer service. 4 Years in a Row! Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service.Genesys
Genesys, or Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience and call center technology to mid-sized and large businesses.Customer Service CRM
CRM platforms for managing support interactions and tracking customer issues.
Forethought Technologies
Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.Sprinklr
Sprinklr is a unified customer experience management platform for enterprises.Narvar Inc.
"Create loyal customers with engaging order tracking, proactive messaging, and convenient returns experiences. Trusted by the world’s most-admired brands."Gladly
Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.Stonly
Create easy to follow explanations and guides. Improve customer success and reduce support costCustomer Success
Proactively managing customer relationships and ensuring their satisfaction.
Gainsight
Gainsight is the leading Customer Success Management platform. It empowers the Customer Success movement to drive revenue and increase retention at scale.ChurnZero
ChurnZero is a customer success platform built for growing SaaS and subscription businesses.Catalyst.io
Catalyst.io is a leading customer success platform designed to synchronize and centralize customer data, delivering clear insights into customer health and paving the way for efficient customer retention and growth strategies.Vitally
Vitally is a Customer Success platform that provides analytics, alerts, automation, and engagement tools to help high-growth companies provide personalized Customer Success at scale.Totango
Totango's customer success software aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion.Help Desk
Ticketing systems and communication channels for efficient issue resolution.
Zendesk
Zendesk is a cloud-based customer service platform that offers an enormous array of tools, including a helpdesk, email marketing, live chat, sales, employee engagement, and customer engagement software.Front
Front takes out the pain of team inboxes and enables you to scale your customer support, your hiring, your sales and more.Solvvy
Powered by artificial intelligence, the Solvvy conversational platform scales your support operations so you can meet your customer’s expectations of doing business with you.Gladly
Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.HappyFox
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums.
Knowledge Base
Creating and organizing a centralized knowledge base for customer self-help.
Faq Dog
###TO BE CHANGED###Clueso
Clueso helps you create step-by-step help articles and studio-quality video tutorials from simple screen recordings of your product.Miso
Miso is an AI search engine that provides trustworthy answers to users' questions. It blends real-time user insights into every step of marketing campaigns and provides personalized search that learns what a user wants in real-time.Knowmax
Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels for EnterprisesSupporthero
Show your knowledge base where your users need it the most, right within your app and reduce the number of incoming support tickets by 50%. Start today!Live Chat
Real-time conversations between customers and support representatives.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.Intercom
Intercom is a software company that specializes in business messaging, providing businesses with a way to chat with their customers.Qualified
Welcome to Qualified, the conversational marketing chatbot! Meet instantly with qualified prospects in real time using the Qualified live chat and chatbot system. Schedule a demo today!Ada
Ada is the AI automation platform that powers brand interactions between you and your customers. It is automation that delivers results.PubNub
APIs for developers building secure realtime Mobile, Web, and IoT Apps.The PubNub Data Stream Network powers low-latency secure messaging at massive scale.Self-Service Support
Tools empowering customers to find answers independently (FAQs, chatbots).
Spin.Ai
Spin.Ai is a SaaS platform for automated customer support.Whatfix
Whatfix is a SaaS based platform which provides in-app guidance and performance support for web applications and software products.kapa.ai
Kapa.ai learns from your technical resources to generate an LLM-powered chatbot that answers developer questions automatically and helps you find gaps in your docs.Avnio
Avnio is a customer service automation software designed to enable companies to deliver personalized customer experiences at scale.HeroThemes
WordPress products to provide answers 24/7, reduce support costs & grow your business. Trusted by 18,000+ users. 1-2-1 support & money back guarantee!Social Media Monitoring
Monitoring and engaging with customers on social media platforms.
Khoros
Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage m...Mention
Mention is a social media and web monitoring tool.Brandbastion
The #1 choice for ad spenders and top brands. We provide 24/7 support by engaging with customers, removing harmful comments, and alerting you about issues.LiveDune
LiveDune is a social media analytics service for your own accounts and competitors' or bloggers' accounts: detailed statistics on accounts (that user will not find in social media); comparison with competitors in one window and comparison between your accounts for different periods.DigitalMR
DMR uses proprietary AI for actionable insights from unstructured data, optimizing CX management and customer journeys.Survey and Feedback
Gathering customer feedback, conducting surveys, and measuring satisfaction.
SurveyMonkey
SurveyMonkey is an experience management company that offers cloud-based software in brand insights, market insights, product experience, employee experience, customer experience, online survey development, and a suite of paid back-end programs.Alchemer
Alchemer offers a feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively.Strikedeck
Need the best customer success platform? Associate with Strikedeck that is one of the best, fastest and the most connectable customer success platform.UserVoice
Product feedback management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions.Chattermill
Chattermill is a customer feedback analytics platform that uses advanced AI to quickly uncover precise voice of the customer insights from surveys, reviews, support tickets and social media.