Totango Software Pricing & Plans 2025: See Your Cost

Marketplace

How much does Totango cost?

Median contract value

$62,407

per year

Based on data from 42 purchases, with buyers saving 30% on average.

Median: $62,407

$7,017

$132,407

LowHigh

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How does Totango price and package their products?

View pricing on Totango's website

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Enterprise

Contact for pricingPricing Model: Annual contract based on customer-specific needs.Billing: Annual or customized billing options available.Term Length: Customizable based on client needs.Popular Features: Customer interaction management and churn reduction.Add-Ons: Contributor, Practitioner, Opportunity Management, Implementation, Viewer, Premium CS&E, Customer Accounts

Compare prices for similar companies

Supplier	Totango	ChurnZero
Median Contract Value	$62,407	$42,675
Avg Savings	29.69%	21.25%

Other companies you may be interested in

Gainsight

$155,061average contract value

ChurnZero

$53,853average contract value

Catalyst.ioNo list price available

Vitally

$44,210average contract value

Negotiating with Totango

Negotiation Tips

Introduce competing offers you’ve received as leverage to negotiate a better deal. Emphasize to Totango that you are considering competitor quotations which are lower, and mention the specific functionalities you need.

Negotiate to waive potential overage fees. Since you are evaluating different tiers and features, explicitly mention that overage fees could complicate meeting budget constraints, and suggest that these fees be waived.

Highlight that due to legislative or internal financial team constraints, you cannot agree to auto-renewal terms. This tactic often helps secure better pricing and keeps future negotiations open.

If you're interested in advanced features for security compliance or robustness, leverage your budget constraints to negotiate a lower price on these features or possibly have them included free with your purchase.

If you’re planning to expand your use of Totango, bring up the potential for increased user counts and request volume-based pricing reductions. This is particularly insightful if you are looking to scale your customer base significantly.

Considerations when buying Totango

OwnershipPrivately held

Fiscal year endDecember 31

Best months to buyNovember, December, January

Payment TermsNet 30, Net 60, Net 90

Upgrades/downgradesYes, Totango offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.

Redline thresholdRedline threshold estimate is $75k.

Legal

Master Service Agreement Service Level Agreement

Vendr community insights for Totango

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis year

With enough pushback, we were able to get the 2% uplift waived as well as additional professional services included at no cost because much of the implementation for the tool had to be re-done and due to that the team wasn't able to use it as they had planned in the previous year.

Company with 201-1000 employeesThis year

We were able to get a 38% discount on a new purchase by leveraging our conversations and offer from Planhat, which came in at a significantly lower price.

Company with 201-1000 employeesA while ago

We were able to get the auto-renew clause removed on our upcoming renewal. They presented more favorable pricing for a 24 month term, to keep costs flat.