Presenting competitors offering similar functionality at lower prices can help leverage your negotiation. It's essential to reiterate that your finance team requires cost evaluations as a significant lever in negotiations. This tactic works best when you have other realistic options to back your claims.
Since you are looking at a renewal situation, it's crucial to provide notice to avoid auto-renewal, which can give you leverage. Evaluating competition and how they can offer better deals can reinforce your position to negotiate a flat renewal with potential cost reductions.
If you plan to add additional user licenses or expand your usage significantly, leveraging economies of scale can help negotiate lower rates. This is critical in showing the vendor that increased volume should equate to a better pricing model.
Discussing and potentially waiving overage fees as part of the renewal conversation can often lead to negotiations for a better deal. Bring up previous usage experiences to highlight your growth and reduce costs.
Requesting the removal of auto-renew clauses in your negotiation not only provides more flexibility but can also serve as a negotiation leverage as financial and legal requirements demand clear oversight on renewals.
Considerations when buying Totango
OwnershipPrivately held
Fiscal year endDecember 31
Best months to buyDecember, January, March
Payment TermsAnnual billing, Monthly billing options available
Upgrades/downgradesYes, Totango offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $200k.
What real buyers recommend in the negotiation process
Company with 201-1000 employeesThis year
With enough pushback, we were able to get the 2% uplift waived as well as additional professional services included at no cost because much of the implementation for the tool had to be re-done and due to that the team wasn't able to use it as they had planned in the previous year.
Company with 201-1000 employeesThis year
We were able to get a 38% discount on a new purchase by leveraging our conversations and offer from Planhat, which came in at a significantly lower price.
Company with 201-1000 employeesA while ago
We were able to get the auto-renew clause removed on our upcoming renewal.
They presented more favorable pricing for a 24 month term, to keep costs flat.
Additional Info
What is Totango?
Totango's customer success software aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion.
Totango's 2 Product
Catalyst.io
Catalyst uses both quantitative and qualitative data in one place to understand the root cause of your customers' needs.
Totango
Totango's customer success software aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion.
Security and compliance
DPA available
SOC2 attestation
Annual penetration tests
News that may impact Totango pricing or negotiations