The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
Vendr's purple icon logo
About

Decagon AI

Decagon creates generative AI for building customer service agents that work much more like humans

|Visit decagon.ai

How much does Decagon AI cost?

Median contract value
$350,000
per year
Based on data from 4 purchases.
Median: $350,000
$175,000
$350,000
LowHigh
See detailed pricing for your specific purchase

AI Quote Analysis

Upload your quote to check if you’re getting a fair price, under 2 minutes and completely free.Chart showing an example of a price range
Chart showing an example of a price range
How does Decagon AI price and package their products?
View pricing on Decagon AI's website
Select a product to view Decagon AI pricing
Per-Conversation Pricing
Variable based on conversation volumePricing ModelUsage-basedBillingMonthlyTerm LengthFlexiblePopular FeaturesReal-time support, high resolution rate, AI integration

Compare prices for similar companies

Supplier
Decagon AI
Gladly
Median Contract Value$350,000$13,632

Negotiating with Decagon AI

Negotiation Tips

In areas where Decagon AI's offerings are under scrutiny, it's crucial to emphasize any competing solutions available in the market. Present any alternatives you are evaluating that might provide similar functionality at a lower price. This can motivate Decagon to enhance their offer or provide additional value.
To maintain negotiation leverage, request the removal of any auto-renewal clauses if applicable. This ensures that your organization will have the opportunity to reassess Decagon's offerings and pricing before committing to another term.
If you express hesitation from your finance team regarding multi-year commitments, it can serve as leverage in negotiations for discounts on the current contracts. Emphasize that significant discounts would make a multi-year commitment more appealing, especially if the pricing structure doesn’t align with market standards.
Offering to participate in a case study or act as a reference for Decagon can be presented as a value-add in exchange for pricing adjustments. This promotes a win-win scenario where Decagon obtains marketing material while you receive a better deal.
If your organization plans to expand its user base significantly, communicate this intention clearly to Decagon. Highlighting growth plans can incentivize them to offer better rates in anticipation of higher volumes, ensuring mutual benefit.

Considerations when buying Decagon AI

OwnershipDecagon AI, Inc.
Fiscal year endDecember 31
Best months to buyJanuary, April, October
Payment TermsNet 30, Annual upfront payment option
Upgrades/downgradesYes, Decagon AI offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $100k.

Vendr community insights for Decagon AI

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis year
We were able to get a 30% discount off list price for 1mil+ conversations on our new purchase by emphasizing budget constraints and focusing on the budget required in order for leadership to sign off.
Company with 201-1000 employeesThis year
Annual payment terms are standard, but we were able to get quarterly payment terms on our new purchase (we initially asked for monthly).
Company with 201-1000 employeesThis year
Decagon was willing to add language in our MSA regarding their SLA timing, and we were able to obtain financial repercussions via the form of credits if this SLA is not met.
Company with 201-1000 employeesThis year
We were able to add contractual language around insolvency as Decagon is a startup, which presents a risk for our purchase and partnership.

About Vendr

Vendr FAQs