The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About

Decagon AI

Decagon creates generative AI for building customer service agents that work much more like humans

|Visit decagon.ai

How much does Decagon AI cost?

Median contract value
$350,000
per year
Based on data from 4 purchases.
Median: $350,000
$175,000
$350,000
LowHigh
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How does Decagon AI price and package their products?
View pricing on Decagon AI's website
Product: 
Per-Conversation Pricing
Variable based on volumePayment TermsMonthlyPopular FeaturesHigh resolution rates and customer satisfaction

Compare prices for similar companies

Supplier
Decagon AI
Dixa
Median Contract Value$350,000$179,000

Negotiating with Decagon AI

Negotiation Tips

This tactic involves presenting competitors' quotes or offers as leverage during negotiations with Decagon AI. Highlight any significant price differences or value adds from alternative vendors, urging Decagon to match or beat those offers in order to retain your business. Ensure to communicate that a competitor has provided a compelling offer that necessitates a better deal from Decagon.
Emphasize to Decagon that your company prefers to remove any auto-renewal provisions in contracts. This approach provides you with flexibility to evaluate the contract's performance without being locked in automatically and fosters a more favorable negotiation environment. It's particularly important if past relationships have indicated a need for more cautious partnership terms.
In light of Decagon's services, make it clear that you weren't anticipating any annual uplift in costs. Point to examples of competitors who may have offered stable pricing during renewals and request to have any uplift removed. This non-traditional ask can help in negotiations to maintain budget stability while addressing performance expectations.
Suggest to Decagon that you're willing to act as a reference or participate in a case study as part of the negotiation. This could provide significant marketing value for them and thus could be leveraged to negotiate a better pricing structure in exchange. Make it clear that this commitment is contingent on reaching favorable agreement terms.
Should Decagon require an upgrade for enhanced security features that weren't budgeted, leverage the fact that many suppliers offer such features at no premium cost. Use this leverage to negotiate down the cost of necessary upgrades to meet your security needs. Point out that budget constraints exist for unanticipated upgrades.

Considerations when buying Decagon AI

OwnershipDecagon AI
Fiscal year endDecember
Best months to buyJanuary, February, March
Payment TermsNet 30, Net 60
Upgrades/downgradesYes, Decagon AI offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $50k.

Vendr community insights for Decagon AI

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis month
In purchasing Decagon, we were able to secure unlimited admin seats, saving a significant amount of investment
Company with 201-1000 employeesThis month
Decagon allowed us to purchase for 2 years, but add an opt out clause for year 2
Company with 201-1000 employeesThis year
We were able to get a 30% discount off list price for 1mil+ conversations on our new purchase by emphasizing budget constraints and focusing on the budget required in order for leadership to sign off.
Company with 201-1000 employeesThis year
Annual payment terms are standard, but we were able to get quarterly payment terms on our new purchase (we initially asked for monthly).
Company with 201-1000 employeesThis year
Decagon was willing to add language in our MSA regarding their SLA timing, and we were able to obtain financial repercussions via the form of credits if this SLA is not met.
Company with 201-1000 employeesThis year
We were able to add contractual language around insolvency as Decagon is a startup, which presents a risk for our purchase and partnership.

Additional Info

What is Decagon AI?

Decagon creates generative AI for building customer service agents that work much more like humans
Decagon AI's 1 Product
Decagon AI Support Agent
Your complete solution for the AI era. Faster. Cheaper. Smarter.

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