The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About

Forethought Technologies

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.

|Visit forethought.ai

How much does Forethought Technologies cost?

Median contract value
$59,500
per year
Based on data from 43 purchases, with buyers saving 22% on average.
Median: $59,500
$40,000
$152,028
LowHigh
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How does Forethought Technologies price and package their products?
View pricing on Forethought Technologies's website
Product: 
Basic
Get QuotePayment TermsAnnualPopular FeaturesAI agent for chat, Insights highlights customer behavior.

Negotiating with Forethought Technologies

Negotiation Tips

Address overage fees during the renewal or negotiation process. Highlight the original agreement and precedents set with other suppliers that may provide a more favorable fee structure. When discussing overages, always reference existing usage and indicate that growth should be rewarded, not penalized.
Emphasize the necessity of removing auto-renewal clauses in the contract. Explain that internal finance or legal requirements mandate an option to review and re-evaluate contracts annually, particularly when making new purchases or renewing existing agreements. Stress that this should not create barriers and can facilitate smoother negotiations.
Focus on scaling and growth to negotiate better per-user pricing. Define how the company's increasing demand necessitates economies of scale. Make it clear that the current pricing structure should reward the anticipated growth, thereby driving down costs for additional seats or features.
Insist on the removal of any proposed price uplifts during renewal processes, particularly if your company's usage has remained stable or decreased. Stress that the annual budget does not allow for unanticipated uplifts and that most partners reward contracted growth rather than penalize it.
Utilize competitive pricing from other vendors as leverage during negotiations. Present concrete bids that highlight differences, making it clear that cost is a deciding factor. Stress that this evaluation is driven by finance's constraint and is critical to proceeding with Forethought.

Considerations when buying Forethought Technologies

OwnershipPrivate
Fiscal year endDecember
Best months to buyJanuary, June
Payment TermsNet 30, Net 60
Upgrades/downgradesYes, Forethought Technologies offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $1m.

Vendr community insights for Forethought Technologies

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis month
Net 60 Payment Terms have been acheived
Company with 201-1000 employeesThis year
We were able to get a 57% discount on our renewal through upgrading our subscription, leveraging a multi-year contract, and remaining firm in our budget.
Company with 201-1000 employeesThis year
In our new purchase conversation with Forethought we had a very aggressive budget and were looking to purchase both their web widget and discovery platform. The challenge was that we were in the middle of a competitor's contract and implementation and our finance team did not want to carry the cost of both contracts at once. We were able to leverage this, alongside budget restraints & a multi-year commitment to secure a 50% discount in year-1 from forethought and a 32% discount in year 2.
Company with 201-1000 employeesThis year
We were able to get a reduction of $10,000 off our price through voicing budget constraints and leveraging competition.
Company with 201-1000 employeesA while ago
Forethought will discount the package (like Discover or Triage) if they know there will be low usage in the first term. In this case, the supplier was wiling to discount the unit rate from $0.12 to $0.07 given the lower usage expectation. They also waived the implementation.
Company with 201-1000 employeesA while ago
Forethought was willing to negotiate on commercial terms (Net 60 payment terms, adding a termination clause, price cap, removal of auto renew) and price (19% discount) on a 12 month contract in exchange for including a reference clause and finalizing before month end.

Additional Info

What is Forethought Technologies?

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.
Forethought Technologies's 4 Product
Forethought Discover
Intelligent insights and recommendations improve performance and drive growth.
Forethought Solve
Solve is an easy-to-deploy AI agent that works across chat and email
Forethought Technologies
Forethought Technologies helps leverage human-centered AI to transform your customer service experience. It resolves cases faster, predicts and prioritizes tickets, and assists support agents.

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

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