The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About
Forethought Technologies

Forethought Technologies

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.

|Visit forethought.ai

How much does Forethought Technologies cost?

Median contract value
$59,500
per year
Based on data from 43 purchases, with buyers saving 22% on average.
Median: $59,500
$40,000
$152,028
LowHigh
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How does Forethought Technologies price and package their products?
View pricing on Forethought Technologies's website
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Negotiating with Forethought Technologies

Negotiation Tips

Introduce competition to Forethought Technologies by leveraging quotes or proposals from other similar vendors as a benchmark. Demonstrating that you have alternatives available strengthens your negotiating position and can lead to better pricing or terms from Forethought Technologies.
If there have been any product-related issues or inconsistencies with Forethought, use these as leverage during negotiations. Document specific frustrations or inefficiencies that have occurred during the contract term and present them as reasons for requesting a discount or revised pricing structure.
Address any potential overage fees linked to usage limits by referencing original agreement terms. If you anticipate exceeding usage limits, negotiate for these fees to be waived in exchange for a commitment to remain with Forethought Technologies and explore ways to expand usage without additional costs.
Negotiate the removal of auto-renewal provisions to retain flexibility for future negotiations. Stress that your finance/legal teams require options against automatic contract renewals, which allows you to negotiate pricing and contract changes as per the market conditions when the time comes.
If you plan to significantly increase user numbers or licenses, use this as leverage to negotiate a lower per-user rate. Highlighting potential scale will encourage Forethought to offer better pricing in anticipation of your growth.
Communicate that, due to budgeting constraints or performance concerns, you prefer a shorter renewal term. This can lead to more favorable price negotiations, as you can anchor your requests based on the need for a month-to-month (M2M) or shorter contract.

Considerations when buying Forethought Technologies

OwnershipPrivately held
Fiscal year endDecember 31
Best months to buyJanuary, April, October
Payment TermsAnnual contracts, Monthly payment options available, Negotiable payment terms based on usage
Upgrades/downgradesYes, Forethought Technologies offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $100k.

Vendr community insights for Forethought Technologies

What real buyers recommend in the negotiation process

Company with 201-1000 employeesThis quarter
We were able to get a 57% discount on our renewal through upgrading our subscription, leveraging a multi-year contract, and remaining firm in our budget.
Company with 201-1000 employeesThis year
In our new purchase conversation with Forethought we had a very aggressive budget and were looking to purchase both their web widget and discovery platform. The challenge was that we were in the middle of a competitor's contract and implementation and our finance team did not want to carry the cost of both contracts at once. We were able to leverage this, alongside budget restraints & a multi-year commitment to secure a 50% discount in year-1 from forethought and a 32% discount in year 2.
Company with 201-1000 employeesThis year
We were able to get a reduction of $10,000 off our price through voicing budget constraints and leveraging competition.
Company with 201-1000 employeesA while ago
Forethought will discount the package (like Discover or Triage) if they know there will be low usage in the first term. In this case, the supplier was wiling to discount the unit rate from $0.12 to $0.07 given the lower usage expectation. They also waived the implementation.
Company with 201-1000 employeesA while ago
Forethought was willing to negotiate on commercial terms (Net 60 payment terms, adding a termination clause, price cap, removal of auto renew) and price (19% discount) on a 12 month contract in exchange for including a reference clause and finalizing before month end.

Additional Info

What is Forethought Technologies?

Forethought Technologies uses artificial intelligence (AI) to improve customer service and automate workflows. They resolve cases faster, predict and prioritize tickets, and assist support agents.
Forethought Technologies's 4 Product
Forethought Discover
Intelligent insights and recommendations improve performance and drive growth.
Forethought Solve
Solve is an easy-to-deploy AI agent that works across chat and email
Forethought Technologies
Forethought Technologies helps leverage human-centered AI to transform your customer service experience. It resolves cases faster, predicts and prioritizes tickets, and assists support agents.

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

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