Intercom
$5,976–$167,664per year
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Intercom
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Median buyer pays
$34,205
Based on data from 287 purchases, with buyers saving 18% on average.per year
Median: $34,205
$5,976$167,664
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About Intercom
Intercom Overview
Intercom provides Customer Service Automation Software that facilities real-time communication between businesses and their customers resulting in increased customer satisfaction and reduced costs. Most customers start with an annual contract with a single product or a product bundle. Intercom pricing is based on the volume of seats and ‘people reached’ which are the unique individual users who have received at least 1 outbound message in the last 30 days. This space is highly competitive and Intercom is an industry leader with over 25,000 customers.
Intercom's 1 Product
Intercom is a software company that specializes in business messaging, providing businesses with a way to chat with their customers.
Compare prices for similar companies
| Supplier | Intercom | |
|---|---|---|
| Avg Contract Value | $34,205 | $126,621 |
| Deals handled | 229 | 52 |
| Unique Purchasers | 152 | 34 |
| Avg Savings | 17.79% | 15.59% |
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DPA available
SOC2 attestation
Annual penetration tests
Negotiation insights
Discount levers
Success pontential
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Intercom
Company with 201-1000 employeesThis month
"They have a redline threshold of $50,000. "Company with 201-1000 employeesThis month
"Intercom changed pricing to be a lot more affordable so we were able to purchase how many seats needed and get an additional 5% on seats and free access for a month. "Company with 201-1000 employeesThis quarter
"Intercom was willing to waive the uplift if we signed 30 days early, which we were able to do. Saving the team $5,656."Company with 201-1000 employeesThis year
"Intercom changed their pricing to be more affordable and the ability to keep all the same functionality we already use. We were able to cut our spend by 50% moving to their new plan!"Company with 201-1000 employeesThis year
"We switched from paying month to month to annual and got pricing reduced by 43%. "Company with 201-1000 employeesThis year
"We were double paying for using inbox and chat and uncovered that we could switch to a new pricing model that allowed for free users. We were able to get a 25% discount at around $80K in spend."Company with 201-1000 employeesThis year
"Added Product Tours to negate rate uplift on a descope of 4 licenses to keep TCV the same."Company with 201-1000 employeesThis year
"Intercom was removing our 22% discount, we were able to get it readded by leveraging current lack of ROI and expected economies of scale in the next couple of years. "Company with 201-1000 employeesThis year
"Was able to leverage additional discounting by adding in additional products mid-term "Company with 201-1000 employeesThis year
"We were able to get the auto renew box to check "No" on the renewal order form"Company with 201-1000 employeesThis year
"We secured a 7% discount by leveaging a two year term. "Company with 201-1000 employeesThis year
"Intercom offered us a 7% discount for a two-year deal and a 12% discount for a 3-year deal. Additionally, we are currently paying quarterly - if we were to switch to annual payment terms they offered a 4% discount on top of what they previously provided us. "Company with 201-1000 employeesThis year
"We secured an additional 9% discount by leveraging an end of year signature and a firm budget. "Company with 201-1000 employeesThis year
"We were originally incentivized with a discount if Annual payments were agreed. However, we were able to secure the same discount with Quarterly payments by leaning hard on the issues we have with their invoicing system, and potentially seeking alternatives in the market. We proceeded with a 12 month agreement for 320 users, with Advanced Workspace Management."Company with 201-1000 employeesA while ago
"We needed to negotiate terms for legal that were not included in Intercom's standard terms. It took several rounds but we were able to adjust some data and privacy policies. "Company with 201-1000 employeesA while ago
"We were able to leverage economies of scale to drive a deeper discount. Going from 20 seats to 85 grew our discount from 19% to 35%. We were also able to add in a contract clause allowing us to purchase more seats at a pre agreed to rate for the length of the contract, by agreeing to a end of month signature."Company with 1-200 employeesA while ago
"According to the rep, I was working with as long as Intercom can show 15% growth on the contract value, they have flexibility on discounting."Company with 1-200 employeesA while ago
"Intercom auto-renewed our contract 30 days prior to renewal date, but we were able to retroactively reduce scope with no uplift. "Company with 1-200 employeesA while ago
"With Salesforce already in place, we leveraged them as competition for Intercom. This context, plus agreeing to logo use, case study, and a two-year contracted ended up driving a massive 33% discount for us. This worked out to be only about 45% more than a one year commitment."Company with 201-1000 employeesA while ago
"By adding 25 seats to our existing contract, we were able to obtain a 20% discount on our existing price per seat."About Vendr
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