Intercom
$5,949–$171,877per year
Fast, fair, easy pricing. No sales call required.
Intercom
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How much does Intercom cost?
Median buyer pays
$32,001
Based on data from 296 purchases, with buyers saving 18% on average.per year
Median: $32,001
$5,949$171,877
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About Intercom
Intercom Overview
Intercom is a software company that specializes in business messaging, providing businesses with a way to chat with their customers.
Intercom's 17 Products
The Essential plan includes a shared inbox, ticketing system, public help center, and Fin AI Agent ideal for individuals, startups, and small businesses.
The Pro plan offers advanced automation, multilingual support, and integrations ideal for growing support teams seeking scalable solutions.
The Engage Advanced plan enables personalized messaging with dynamic content, product messages, and advanced targeting, ideal for teams focused on customer engagement at scale.
The Engage Premium plan offers advanced automation, AI driven messaging, depth analytics, ideal for teams seeking to deliver personalized, data driven customer experiences at scale.
The Engage Pro plan offers message scheduling, dynamic content, and advanced targeting deal for teams aiming to deliver timely, personalized customer communications.
The first AI agent that delivers human-quality service
Intercom's Inbox is a powerful customer service platform that streamlines team communication and collaboration. It allows teams to manage and resolve customer inquiries efficiently through shared inboxes.
Intercom's Inbox is a powerful customer service platform that streamlines team communication and collaboration. It allows teams to manage and resolve customer inquiries efficiently through shared inboxes.
Intercom's Inbox is a powerful customer service platform that streamlines team communication and collaboration. It allows teams to manage and resolve customer inquiries efficiently through shared inboxes.
The Accelerate plan includes workload management, SLAs, team office hours, advanced reporting. ideal for scaling support teams needing robust operational controls.
Powerful automation tools and AI features for growing support teams.
The Intercom Advanced Workspace Management plan offers tools for workload management, SLAs, team office hours, and advanced reporting, ideal for scaling support teams with operational controls.
Startups receive a 90% discount on Intercom's AI first customer service platform, allowing your business to maximize efficiency and savings and start more valuable conversations with customers.
Intercom Expert Expert is $139 per seat every month which offers collaboration, security and reporting tools for large support teams.
Intercom's Fin AI Copilot is an AI-powered assistant that helps support agents find accurate answers quickly using conversation history, internal articles, macros, and external content.
The Scale plan empowers teams to manage high volumes of customer interactions through automation and AI-driven tools, enhancing efficiency and customer satisfaction.
Switch is designed to streamline customer interactions by deflecting calls to messaging, allowing support teams to manage inquiries more effectively and improve overall service efficiency.
Compare prices for similar companies
| Supplier | Intercom | Ada |
|---|---|---|
| Median Contract Value | $32,001 | $70,001 |
| Avg Savings | 18.27% | 17.48% |
Negotiation insights
Discount levers
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RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Intercom
Company with 201-1000 employeesThis month
"We leveraged Drift as a potential alternative in order to get better commercials on our renewal. "Company with 201-1000 employeesThis month
"Intercom allowed us to stay on their legacy pricing at our renewal with no uplift. "Company with 201-1000 employeesThis month
"Intercom is allowing us to stay on our legacy pricing and did not implement a price increase at our renewal this year. "Company with 201-1000 employeesThis quarter
"We were able to secure an additional discount through leveraging executive involvement and mentioning churn. "Company with 201-1000 employeesThis quarter
"We were able to secure a discount off their list price by leveraging growth, a tight budget, executive involvement and EOQ signature. "Company with 201-1000 employeesThis year
"They have a redline threshold of $50,000. "Company with 201-1000 employeesThis year
"Intercom was willing to waive the uplift if we signed 30 days early, which we were able to do. "Company with 201-1000 employeesThis year
"Intercom changed their pricing to be more affordable while keeping all the same functionality we already use. We were able to cut our spend significantly by moving to their new plan!"Company with 201-1000 employeesThis year
"We switched from paying month to month to annual and got our pricing reduced significantly"Company with 201-1000 employeesThis year
"We were double paying for using inbox and chat and uncovered that we could switch to a new pricing model that allowed for free users. "Company with 201-1000 employeesThis year
"Added Product Tours to negate rate uplift on a descope of 4 licenses to keep TCV the same."Company with 201-1000 employeesA while ago
"Intercom was removing our discount at renewal. We were able to get it re-added by leveraging current lack of ROI and expected economies of scale in the next couple of years. "Company with 201-1000 employeesA while ago
"Was able to leverage additional discounting by adding in additional products mid-term "Company with 201-1000 employeesA while ago
"We were able to get the auto renew box to check "No" on the renewal order form"Company with 201-1000 employeesA while ago
"We secured an additional discount by leveraging a two year term. "Company with 201-1000 employeesA while ago
"Intercom offered us discounts for a two-year or 3-year deal. Additionally, we are currently paying quarterly - if we were to switch to annual payment terms they offered an additional discount on top of what they previously provided us. "Company with 201-1000 employeesA while ago
"We secured an additional discount by leveraging an end of year signature and a firm budget. "Company with 201-1000 employeesA while ago
"We were originally incentivized with a discount if Annual payments were agreed. However, we were able to secure the same discount with Quarterly payments by leaning hard on the issues we have with their invoicing system, and potentially seeking alternatives in the market. We proceeded with a 12 month agreement for 320 users, with Advanced Workspace Management."Company with 201-1000 employeesA while ago
"We needed to negotiate terms for legal that were not included in Intercom's standard terms. It took several rounds but we were able to adjust some data and privacy policies. "Company with 201-1000 employeesA while ago
"We were able to leverage economies of scale to drive a deeper discount. Going from 20 seats to 85 grew our discount higher.. We were also able to add in a contract clause allowing us to purchase more seats at a pre agreed to rate for the length of the contract, by agreeing to a end of month signature."Company with 1-200 employeesA while ago
"According to the rep, I was working with as long as Intercom can show 15% growth on the contract value, they have flexibility on discounting."Company with 1-200 employeesA while ago
"Intercom auto-renewed our contract 30 days prior to renewal date, but we were able to retroactively reduce scope with no uplift. "Company with 1-200 employeesA while ago
"With Salesforce already in place, we leveraged them as competition for Intercom. This context, plus agreeing to logo use, case study, and a two-year contracted ended up driving a massive discount for us. This worked out to be only about 45% more than a one year commitment."Company with 201-1000 employeesA while ago
"By adding 25 seats to our existing contract, we were able to obtain a discount on our existing price per seat."About Vendr
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