Presenting competition as a viable alternative during negotiations has been highly effective. It’s essential to indicate that you are evaluating multiple options and that a substantial price difference exists with a competitor. When making this case, it’s crucial to communicate the competitor's value proposition along with their pricing to justify your request for a price reduction or added value from Mention.
Communicate that given your company’s financial constraints, a standard expectation during renewals is for prices to remain stable or decrease, especially in light of questions regarding service quality and performance. This tactic helps establish grounds for negotiating lower rates or adding features while emphasizing the fact that you don't expect price increases year over year.
If there's a discount mentioned, stress that it should be carried over since it wasn't presented as a one-time offer. This tactic is useful to push for consistent pricing moving forward. For future negotiations, establish that your finance team has built their budget around these expected savings, pressuring Mention for alignment.
In discussions regarding overages, work to clarify how these fees can be waived especially if you demonstrate growth or an increase in the usage of Mention’s services. Doing this in tandem with a clear outline of anticipated growth can position you well to negotiate better terms without incurring additional overage charges.
Offering to act as a reference or participate in case studies can be a mutually beneficial strategy to secure better terms in pricing. Position the effort to share your positive experiences with Mention as leverage for securing favorable pricing and contract terms in exchange for your participation.
Negotiate for the removal of automatic renewal clauses that may bind you to unfavorable terms in the future. By simply stating your company policy regarding contracts requires manual renewal, you can create more leverage in future negotiations by maintaining flexibility as your company's needs evolve.