Discuss the potential for waiving overage fees, especially if usage has been higher than expected. Reference your current usage to negotiate for lower rates or for these fees to be waived altogether. This is especially effective when you can show that a significant portion of your budget is dependent on predictable costs.
Push back on any proposed price increases (uplifts) by emphasizing your current budget constraints and needs. Connect these discussions to your usage of current products and argue for a flat renewal to reflect your ongoing investment without additional costs. This can help keep your costs stable even as you expand use.
When negotiating, present competitive offers you have received from other suppliers that quote lower prices for similar functionalities. This helps to set the stage for negotiations and underlines the possibility that you may take your business elsewhere. Detail how much you'll need to align with these offers to proceed with a renewal.
Offer to participate in case studies or serve as a reference for future customers as a trade-off for better pricing terms. Highlight the marketing value they would gain from your endorsement and how it serves as a commitment to a mutually beneficial partnership.
Emphasize the necessity of removing any automatic renewal clauses from your agreement for the upcoming term. Frame this as a requirement from finance to ensure proper budget planning and flexibility for future negotiations.
If you have concerns about the pricing model or if due diligence hasn't been completed, push for a shorter-term or month-to-month agreement. This tactic leverages the uncertainty regarding future growth and ROI to ensure you have flexibility.