The 2025 SaaS Trends Report:Uncover the top purchases, pricing trends, and AI's impact  
The 2025 SaaS Trends Report: Uncover the top SaaS purchases, pricing trends, and AI's impact on software buying
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About

Reamaze

Reamaze is Simple, Intuitive Customer Support Software. Everything you need to impress your customers.

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How much does Reamaze cost?

Reamaze offers a range of subscription plans catering to different business needs, primarily focused on customer support and management. The pricing structure is tiered, with three main plans: Basic, Pro, and Plus. The Basic plan starts at $29 per team member per month, while the Pro plan comes in at $49 per team member per month, and the Plus plan costs $69 per team member per month. Annual billing offers a discount, reducing the monthly price for each plan by approximately 10%.Their pricing model is designed to be flexible and accommodating, with no contracts or cancellation fees, allowing businesses to scale their subscription as needed. The tiered plans provide different levels of features, from unlimited email inboxes and live chat in the Basic plan to advanced reporting and the ability to manage multiple brands in the Pro and Plus plans. A 'Starter' option is also available for businesses just starting up, priced at a flat rate of $59 per month for unlimited team members but limited to 500 responded conversations.Reamaze also provides a 14-day free trial for users to explore all Plus plan features before committing, which is advantageous for those wanting to evaluate the product's fit without immediate financial risk.
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How does Reamaze price and package their products?
View pricing on Reamaze's website
Product: 
Basic
$29Payment TermsMonthly or Annually (Save 10%)Popular FeaturesUnlimited Email Inboxes, Live Chat, Chatbots

Negotiating with Reamaze

Negotiation Tips

Leverage competitive quotes to negotiate better terms with Reamaze. Clearly communicate to the sales team that your organization is evaluating alternatives and mention any competitor's offering that is less expensive or has greater value. This tactic is effective because it creates a sense of urgency and competition for your business.
Negotiate to remove any proposed uplift in pricing for the renewal. Clearly point out your budget constraints and previous agreements that did not include an uplift. This tactic is especially potent if you can demonstrate to Reamaze that costs are expected to remain flat due to stable usage levels.
Request to eliminate auto-renewal terms in the contract to ensure that you maintain control over future pricing decisions. This approach can reduce risk for your organization and help to keep Reamaze receptive to negotiating terms that align with your needs at renewal.
If your team is planning to increase the number of users significantly, use this as leverage in negotiations with Reamaze. Emphasize that increasing your commitment should warrant lower unit costs due to the economies of scale, thus obtaining a better overall rate due to anticipated growth.
Offer to participate in a case study or act as a reference for Reamaze in exchange for better pricing or more favorable terms. This value-added proposition can motivate the sales team to lower their prices in exchange for the marketing benefits they would gain from your company's endorsement.

Considerations when buying Reamaze

OwnershipLantirn, Inc. (a GoDaddy company)
Fiscal year endDecember 31
Best months to buyJanuary, February, December
Payment TermsMonthly, Annually with a 10% discount
Upgrades/downgradesYes, Reamaze offers both upgrades and downgrades for its services, making it easy for users to adjust their resources as their needs change.
Redline thresholdRedline threshold estimate is $5k.

Additional Info

What is Reamaze?

Reamaze is Simple, Intuitive Customer Support Software. Everything you need to impress your customers.
Reamaze's 1 Product
Reamaze
Reamaze is Simple, Intuitive Customer Support Software. Everything you need to impress your customers.

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

News that may impact Reamaze pricing or negotiations

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