Ticket assignment automation for Zendesk After a week of usage we noticed an immediate improvement in ticket efficiency and response times as agents are no longer monitoring a queue and making the decision if they should pick up a ticket or not in fear of being too overloaded.
Ticket assignment automation for Zendesk After a week of usage we noticed an immediate improvement in ticket efficiency and response times as agents are no longer monitoring a queue and making the decision if they should pick up a ticket or not in fear of being too overloaded.