Presenting competition as an alternative has been shown to yield the best outcomes in negotiations. By introducing a potential competitor that offers similar functionalities, you create urgency and leverage on the vendor to lower prices to retain your business. You should inform SalesHandy of the competitive offerings you are evaluating and how their pricing compares.

Customers can effectively push back against unanticipated price increases by anchoring their budget expectations significantly below any proposed uplift percentage. When negotiating, explain how your budget constraints were not prepared for increases above previous spending. Mention that other providers often offer better pricing as the accounts grow.

If your purchase includes an increase in user licenses, leverage this as a reason for lower rates per user due to economies of scale. Emphasize that significant growth should be met with favorable pricing terms, especially if you are planning to increase usage significantly.

If SalesHandy provides a 'best and final' price, it is essential to ensure this aligns with market standards. Use the competitive offers to determine whether the price is reasonable or inflated. You may also want to evaluate potential additional requests that could assist in further negotiations.

Address potential overages up front by emphasizing your expectation to not incur additional fees that weren't agreed upon in the original contract. If your usage has been consistent or declining, refer to these persuasively to negotiate for a waiver of overage charges.