ServiceNow

AI Search Starter

Delivers personalized, relevant results in a powerful, consumer-grade search experience, connecting employees and customers to the answers they need.

Customer Service Management: Enterprise

Customer Service Management enhances support with AI-driven workflows, empowering agents, automating tasks, and accelerating issue resolution for superior customer experiences.​

Customer Service Management: Professional

Customer Service Management enhances support with AI-driven workflows, empowering agents, automating tasks, and accelerating issue resolution for superior customer experiences.​

Customer Service Management: Professional Plus

Customer Service Management enhances support with AI-driven workflows, empowering agents, automating tasks, and accelerating issue resolution for superior customer experiences.​

Customer Service Management: Standard

Customer Service Management enhances support with AI-driven workflows, empowering agents, automating tasks, and accelerating issue resolution for superior customer experiences.

Discovery

Discovery automatically identifies and maps IT assets across cloud, on-premises, and hybrid environments, ensuring real-time visibility and accurate configuration data for efficient operations.

Field Service Management: Enterprise

Reduces field service costs and boosts efficiency by streamlining operations, optimizing scheduling and dispatch, and accelerating technician productivity with AI.

Field Service Management: Professional

Reduces field service costs and boosts efficiency by streamlining operations, optimizing scheduling and dispatch, and accelerating technician productivity with AI.

Field Service Management: Standard

Reduces field service costs and boosts efficiency by streamlining operations, optimizing scheduling and dispatch, and accelerating technician productivity with AI.

HR Service Delivery: Enterprise

HR Service Delivery streamlines HR processes, offering employees instant answers, guidance, and fast issue resolution through AI-powered workflows.

HR Service Delivery: Professional

HR Service Delivery streamlines HR processes, offering employees instant answers, guidance, and fast issue resolution through AI-powered workflows.

Hardware Asset Management: Professional

Hardware Asset Management (HAM) streamlines the tracking and management of hardware assets throughout their lifecycle, enhancing visibility, reducing costs, and automating processes.

IT Operations Management: AIOps Enterprise

IT Operations Management (ITOM) provides visibility across multistack IT environments, from on-premises to cloud, using generative AI to predict issues and automate resolutions.

IT Operations Management: Operator Professional

IT Operations Management (ITOM) provides visibility across multistack IT environments, from on-premises to cloud, using generative AI to predict issues and automate resolutions.

IT Operations Management: Visibility

IT Operations Management (ITOM) provides visibility across multistack IT environments, from on-premises to cloud, using generative AI to predict issues and automate resolutions.

IT Service Management: Enterprise

Delivers resilient IT services and enhances team productivity. Uses AI and machine learning to resolve issues swiftly and accelerate innovation.

IT Service Management: Professional

Delivers resilient IT services and enhances team productivity. Uses AI and machine learning to resolve issues swiftly and accelerate innovation.

IT Service Management: Standard

Delivers resilient IT services and enhances team productivity. Uses AI and machine learning to resolve issues swiftly and accelerate innovation.

Integrated Risk Management: Professional

Enhances visibility and risk decisions with real-time intelligence. Boosts productivity and cuts costs through automated workflows supporting enterprise-wide GRC strategy.

Integration Hub: Enterprise

Integration Hub streamlines enterprise workflows by connecting systems, automating processes, and enabling seamless data exchange across platforms.​

Integration Hub: Professional

Integration Hub streamlines enterprise workflows by connecting systems, automating processes, and enabling seamless data exchange across platforms.

Integration Hub: Starter

Integration Hub streamlines enterprise workflows by connecting systems, automating processes, and enabling seamless data exchange across platforms.

Legal Service Delivery

Modernize legal operations to make faster decisions and increase productivity. 

Order Management

Connect the ordering lifecycle from quote and order capture to fulfillment. Accelerate product launches, speed revenue, and deliver customer success.

Sales and Order Management: Standard

Sales and Order Management streamlines sales operations by automating workflows, enhancing visibility, and accelerating order processing on a unified AI-powered platform.​

Security Operations Standard

Simplifies and automates threat and vulnerability management and response, helping organizations reduce risk effectively.

ServiceNow Workplace Service Delivery

Workplace Service Delivery enables employees to reserve, navigate, and request services for any space while optimizing operations through smart building integrations, improved space planning, and efficient facilities management.

Sofware Asset Management: Enterprise

Software Asset Management (SAM) automates license tracking, optimizes software usage, ensures compliance, and reduces costs through a unified platform with AI-driven insights.

Sofware Asset Management: Professional

Software Asset Management (SAM) automates license tracking, optimizes software usage, ensures compliance, and reduces costs through a unified platform with AI-driven insights

Strategic Portfolio Management: Professional

Consolidate work and align it on an AI-driven cloud platform to connect strategy with delivery, gain 360º visibility, and accelerate value across the organization with confidence.

Strategic Portfolio Management: Standard

Consolidate work and align it on an AI-driven cloud platform to connect strategy with delivery, gain 360º visibility, and accelerate value across the organization with confidence.

Vendor Risk Management

Vendor Risk Management automates assessments, monitors third-party risks, and integrates with enterprise workflows to enhance compliance, efficiency, and decision-making

Workforce Optimization

Workforce Optimization centralizes scheduling, performance tracking, and AI-driven coaching to enhance service team efficiency and engagement across all support channels.

Workplace Service Delivery: Enterprise

Workplace Service Delivery enables employees to reserve, navigate, and request services for any space while optimizing operations through smart building integrations, improved space planning, and efficient facilities management.

Workplace Service Delivery: Professional

Workplace Service Delivery enables employees to reserve, navigate, and request services for any space while optimizing operations through smart building integrations, improved space planning, and efficient facilities management.