PagerDuty
$7,846–$126,151per year
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PagerDuty
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Median buyer pays
$40,559
Based on data from 546 purchases, with buyers saving 13% on average.per year
Median: $40,559
$7,846$126,151
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About PagerDuty
PagerDuty Overview
PagerDuty provides an end-to-end Incident Management and Response Platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents. PagerDuty makes it easy to monitor infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. Most customers start with an annual agreement with pricing based on the number of users per month. PagerDuty is an industry leader with nearly 20,000 customers and high retention.
PagerDuty's 3 Products
PagerDuty is a cloud computing company that aims to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
PagerDuty AIOps is an automated incident resolution platform that helps organizations detect, investigate, and resolve operational issues quickly and efficiently. It leverages machine learning and artificial intelligence to proactively detect and alert IT teams of potential issues before they become major problems.
PagerDuty Process Automation is an automated workflow system that helps streamline and automate critical business processes. It helps organizations manage tasks and respond to incidents quickly and efficiently.
Compare prices for similar companies
| Supplier | PagerDuty | |
|---|---|---|
| Avg Contract Value | $40,559 | $70,047 |
| Deals handled | 504 | 1006 |
| Unique Purchasers | 268 | 458 |
| Avg Savings | 13.16% | 10.35% |
Security and compliance
DPA available
SOC2 attestation
Annual penetration tests
Negotiation insights
Discount levers
Success pontential
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for PagerDuty
Company with 1-200 employeesA while ago
"We weren't able to secure any savings even after suggesting we'd churn."Company with more than 1000 employeesA while ago
"Since we couldn't show any growth, we weren't able to secure any savings from them."Company with 201-1000 employeesA while ago
"They threatened to remove all our discounts after we highlighted that we were overscoped and needed to reduce licenses on a legacy SKU, but they were able to just reduce our discount instead."Company with 1-200 employeesA while ago
"We got additional discounts and the 8% uplift waived by focusing on a firm budget, reinforced by one of our execs."Company with 1-200 employeesA while ago
"We experienced a lot of push back from the sales representative on MSA terms, which slowed down our contracting process."Company with 1-200 employeesA while ago
"We managed to get a 50% discount when bulk adding seats. "Company with 1-200 employeesA while ago
"We managed to negotiate a 10% discount and get our uplift fees waived during renewal."Company with 1-200 employeesA while ago
"We learned that Pagerduty doesn't do extensions. If your auto-renew clause was removed, they will just transition you to a monthly subscription, which may be more expensive."Company with 201-1000 employeesThis year
"Our annual agreement for Professional was at $21pu/pm, compared to $25pu/pm if monthly."Company with 201-1000 employeesA while ago
"PagerDuty reduced rate by 16% when moving from Month to Month to Annual Payment
Additionally, I was able to work with PagerDuty sales rep to determine that many "Business Licenses" that were allocated actually could be re-categorized to "Stakeholder - Business Pack of 50 Users" which had less capabilities but still fit the client's needs and 1 "Pack of 50 Users" was roughly equivalent to 3 Business Licenses which saved a lot of time and resources."Company with 201-1000 employeesThis year
"We were able to leverage a 2-year agreemetn to reduce our overall renewal cost by roughly 5% "Company with 201-1000 employeesA while ago
"We were able to secure semi-annual payment terms in exchange for a two year commitment. "Company with 201-1000 employeesA while ago
"PagerDuty was willing to honor a flat renewal for less users as a one time courtesy in understanding of our strict budget needs."Company with 201-1000 employeesA while ago
"We were able to get the 5% uplift waived and tiered pricing built in for growth with a 24 month agreement. "Company with 201-1000 employeesA while ago
"We had communication challenges with our renewals rep at PagerDuty and ended up being able to negotiate a 3 month extension on our current contract. "Company with 201-1000 employeesA while ago
"Achieved a 10% discount on top of a license reduction using a hardships talk track"Company with 201-1000 employeesA while ago
"This deal auto-renewed, Pagerduty offered no flexibility on SKUs, and we were locked into another year at the same scope. "Company with 201-1000 employeesThis year
"We were prescribed a 5% uplift on our renewal and were able to add 5 seats to get pricing down to flat. "Company with 201-1000 employeesA while ago
"Upon renewal, we had to decrease our license counts. We were able to work with PagerDuty's director of success to reduce our per user cost by about 12% from their inital offer. "Company with 201-1000 employeesA while ago
"we were successfully able to remove their auto-renewal clause "Company with 201-1000 employeesA while ago
"PagerDuty proposed a 5% uplift upon renewal. They valued growth and multi-year agreements highly for lowering or removing the uplift."Company with 201-1000 employeesA while ago
"We were able to secure a 5% discount on a two year term, with lots of pushback from PagerDuty. "Company with 201-1000 employeesA while ago
"PagerDuty originally proposed a ~22.5% uplift for a flat renewal. We pushed back leveraging budget restrictions and lack of notice and were able to secure a 12 month renewal with a 5% uplift. "Company with 201-1000 employeesThis year
"We received a 20% discount through purchasing licenses in bulk. "Company with 201-1000 employeesThis year
"Was able to maintain 2 year pricing on a 1 year agreement "Company with 201-1000 employeesThis year
"The PagerDuty team provided their Time-Based Alert Grouping SKU for our users on their Business platform. "Company with 201-1000 employeesThis year
"PagerDuty was imposing a 5% uplift on the renewal, we were able to get that waived by leveraging growth in the past year. "Company with 201-1000 employeesThis year
"We were able to secure an 11% discount on our renewal by committing to an early signature. This was on a 12 month term with Net 30 Semi-annual billing. We also had the auto-renewal removed for further flexibility."Company with 201-1000 employeesThis year
"We were able to decrease the cost per user by leveraging a multi-year contract and by adding users upon renewal "Company with 201-1000 employeesThis year
"Finalized through AWS for net 60 terms that PagerDuty could not provide "Company with 201-1000 employeesThis year
"Upon renewing our PagerDuty subscription, we successfully eliminated a 7% uplift by opting for a multi-year commitment. Additionally, we removed the auto-renewal language."Company with 201-1000 employeesThis year
"PagerDuty originally proposed a ~4.6% increase for a flat renewal. We pushed back leveraging budget, competition, and product issues to secure a flat renewal on a 12 month agreement."Company with 201-1000 employeesThis year
"PagerDuty was able to provide a one time discount of $1,500 upon our renewal. "Company with 201-1000 employeesThis quarter
"Runbook is a PagerDuty product now. We weren't able to get any savings on this with several attempts to get pricing down. Our team has underutilized licenses for a the past year and we kept a flat renewal but they wouldn't give on the per user pricing. We renewed as is. "Company with 201-1000 employeesThis year
"Our rep told us that PagerDuty is no longer offering tiered growth on Business Plans. If you have growth tiers built into your current Business or Professional Plan you will be grandfathered but changing plans or downgrading your subscription will result in the loss of the tiered option."Company with 201-1000 employeesThis year
"In the past, PagerDuty had pushed back against our asks for a 6-month commitment with their team. Upon on renewal this year we were able to work with their sales org to get a 6 month extension instead of committing for a full-year and no change to our pricing. "Company with 201-1000 employeesThis year
"We were able to move from the Event Intelligence SKU to AiOps which cut our price per user from $65 to $50. We were told we actually get more functionality than we had previously. They didn't bring up this option until we pushed back on price, because of budget cuts."Company with 201-1000 employeesThis year
"We decided to go with Rootly and got to double our users and half the cost of PagerDuty. The support in our trial has been great and I would recommend looking at alternatives. "Company with 201-1000 employeesThis year
"We secured a 5% discount on a one-year renewal for our PagerDuty subscription by leveraging our growth."Company with 201-1000 employeesThis quarter
"We were paying list price for PagerDuty Professional despite growth during the term. As we anticipated additional growth for the renewal we leveraged this for a 7% discount on our per license cost for a 12 month renewal term."Company with 201-1000 employeesThis quarter
"We uncovered that we could downgrade from Business to Professional and it still met our needs"Company with 201-1000 employeesThis quarter
"We signed for a handful of licenses by the end of month and got a 10% discount. "Company with 201-1000 employeesThis quarter
"PagerDuty has moved to volume tiers for AIOps. There is a large gap from 500k events to the next tier of 1M events. If you fall in between these tiers, it may save more in the long run to commit low and pay overages."Company with 201-1000 employeesThis quarter
"We fought back to bring the AIOps pricing back in line with what the team previously paid. There had been an increase in that line item from the previous renewal and the team was increasing usage so we stood firm leveraging economies of scale. They were also applying an uplift, but we were able to avoid it with a 24-month agreement."Company with 201-1000 employeesThis quarter
"We looked at OpsGenie which integrates with Jira/Confluence, Grafana OnCall, Firehydrant, Rootly, and Incident.io as alternatives to Pagerduty"Company with 201-1000 employeesThis quarter
"According to Pagerduty's last earnings call, they had a record number of multi-year contracts "Company with 201-1000 employeesThis quarter
"We have been with PagerDuty for several years but were looking to bring down costs. Rootly was the primary competitor we were looking at. While we liked Rootly and they came at a significantly lower cost we were concerned by the newness of their platform and the time it would take employees to adapt to a new tool."Company with 201-1000 employeesThis quarter
"We evaluated Incident.io as a replacement for PagerDuty but they were more expensive. That in addition to the time to transition led us to stay with PagerDuty."Company with 201-1000 employeesThis quarter
"PagerDuty does not offer tiered pricing any longer. If you have it currently you are grandfathered in but they will not add it to new agreements."Company with 201-1000 employeesThis month
"We grew by 40 licenses and were able to get our 5% uplift removed. "Company with 201-1000 employeesThis month
"PagerDuty has a standard 5% uplift they apply to all contracts. We were getting close to the deadline and had no growth to combat uplift. We relied on budget restrictions with no functionality changes asking for a flat renewal and they quickly delivered. "About Vendr
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