"TaxJar has moved to a self service model which made our renewal process very difficult. We weren't able to connect with an account rep directly and communicated with them through their CS ticketing instance/email alias. It was a battle to get their SOC2 for our security compliance requirements. Things like auto renewal have to be adjusted in the portal. We were able to eventually get a 20% legacy discount added to our event volume tier, but they told us they have "discontinued the practice of offering discounts on subscription"."
Company with 201-1000 employeesA while ago
"We were able to secure a 20% discount on a single year renewal for the Professional 250K plan, resulting in $8K in savings! Firm budget, multiple rounds of negotiations, and leadership involvement got this discount secured.
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