Front

Front Negotiation Insights

With Vendr's platform, you can uncover targeted leverage points and strategies to negotiate a more optimal contract for Front. Please find a brief selection of our negotiation insights below.

Primary Discount Levers

1. Feature Usage: One possible discount lever when negotiating Front contracts is your feature usage. Front offers several features with differing values attached. If you utilize a limited set of features, you may be in a position to negotiate a lower price.

Critical Commercial Items

1. Data Export: For Front, a significant commercial item to consider during negotiation is data export. Review the supplier's policies and make sure that you have the freedom to export your company's data whenever required.

This brief glimpse only scratches the surface of our negotiation insights for Front. We have multiple insights that cover a variety of discount levers and commercial items. To gain full access to these insights and more, sign up for a free forever Vendr account. Take the guesswork out of SaaS negotiations, and equip yourself with the right tools to strike a better deal.

Community Insights for Front

Gathering insights from seasoned buyers can be a game-changer when considering a SaaS product like Front. Here are the two most recent community insights that could help you navigate your procurement process:

1. "Because of descoping this contract year-over-year, we lost bulk discounting previously received. While we pushed to keep the per head cost flat, the supplier remained firm in their pricing." - Community Insight was posted 3 months ago.
2. "We were able to achieve 54% savings by negotiating a step-down plan, allowing us to keep our current plan and slowly downsize throughout the contract - this contract structure is not typically offered by Front. We also negotiated the option to renegotiate the contract and user rates at the end of the first 3 months, should we choose to remain at the current threshold." - Community Insight was posted 5 months ago.

Learn more about how to leverage these insights by signing up for a free forever Vendr account. By joining, you'll gain additional insights such as the estimated time to implement Front, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are several community insights available for Front that could further aid your decision-making.

Front Overview

Front is a robust tool in the Customer Support category with a specific focus on Shared Inbox operations. As part of its offerings, Front eliminates the difficulties of managing team inboxes, allowing businesses to effectively scale their customer support, hiring, and sales processes. Front is designed with an intuitive interface and powerful features such as assignment rules, canned responses, and collision detection that streamline team collaboration and ensure your team never misses an email.

Compliance and Security

When it comes to compliance and security, Front has made significant efforts to meet and exceed industry standards. Front is in compliance with General Data Protection Regulation (GDPR), a regulation that ensures the protection of data and privacy in the EU and EEA. In addition, Front also holds SOC2 certification, reflecting its commitment to securing customer data and privacy.

For users, Front provides Multi-Factor Authentication (MFA) and Single Sign-On (SSO) capabilities which enhance account security by requiring multiple forms of verification and allowing users to log in with a single set of credentials, respectively.

In terms of personal information, Front adheres to Personal Identifiable Information (PII) regulations, ensuring that sensitive information is handled securely. Front also complies with the Data Protection Act (DPA), a law designed to protect personal data stored on computers or in organised paper filing systems.

With these measures, Front users can feel confident in the security and privacy of their data.