Vitally is a Customer Success platform that provides analytics, alerts, automation, and engagement tools to help high-growth companies provide personalized Customer Success at scale.
Intended for teams executing white glove, 1-1 Customer Success.
Built for teams that need to balance their needs and resources to deliver High-Touch experiences to a subset of customers, while also providing Low-Touch experiences to another set of customers.
Built for businesses that operate a Product-Led Growth (PLG) strategy, where there are a high number of customers to the number of Customer Success Managers.
Supplier | Vitally | ChurnZero |
---|---|---|
Median Contract Value | $36,569 | $38,625 |
Avg Savings | 19.99% | 21.22% |