Presenting competition as a viable option helps leverage better pricing and terms. Inform the vendor you are evaluating competitors and provide specific quotes from them that are lower. This will put pressure on Knowledge Anywhere to meet or beat the competitor's price.

Emphasizing the need to remove any auto-renewal clauses from the agreement can be beneficial, especially if your finance team requires this to feel secure in the contract. This tactic will also help in maintaining negotiation leverage for future renewals.

Challenge any proposed uplift by anchoring negotiations at a budget that reflects previous spending. Highlight that an uplift was not part of the initial agreement or expected terms. This tactic may help in eliminating or reducing the cost increase.

If your organization plans to significantly increase the number of users, this provides a strong argument for negotiating lower rates per user based on economies of scale. Presenting this can help secure better terms for increased licensing.

Offering to act as a reference or participate in a case study could be an invaluable lever to use in negotiations. Vendors are often willing to offer discounts for such commitments as they see value in customer testimonials.