Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Based on data from 2,071 purchases, with buyers saving 13% on average.
Median: $65,588
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About Salesforce
Salesforce Overview
Salesforce is the industry-leading Customer Relationship Management (CRM) platform that helps businesses manage sales, marketing, and customer service operations. It is a leading provider of business software solutions, catering to a diverse range of industries and sizes of enterprises.
Companies most commonly commit to an annual or multi-year agreement. Salesforce offers various subscription plans with different pricing tiers based on the number of users, features, and level of support required. As the market leader with products that are considered to be critical infrastructure, Salesforce has very high retention. Salesforce announced a 9% price increase will go into effect in August 2023.
Salesforce's 70 Products
CRM Analytics
Get native analytics for Salesforce with CRM Analytics. Take data-driven action with visual insights, AI-powered predictions, and out-of-the-box user experiences, dashboards, and KPIs for every industry and role—built directly into your CRM.
Community Cloud
Build your community
Customer 360 Privacy
Privacy Center is a suite of data management tools designed to manage components of data privacy law such as the General Data Protection Regulation (GDPR).
Data Cloud
Salesforce Data Storage is a powerful cloud-based solution that enables businesses to securely store and access their data. It provides a secure and reliable way to manage customer data, allowing businesses to grow and succeed.
Digital Engagement
Reach customers across every digital channel
Einstein
Einstein can handle terabytes of disconnected data, gives you the freedom to choose your AI models, and connects directly into the flow of work, all while maintaining customer trust.
Event Monitoring
Event Monitoring is a comprehensive solution that enables users to protect their environment with performance, security, and usage data, as well as providing features such as field audit trail, platform encryption, field-level encryption, probabilistic or deterministic encryption, full lifecycle control, event detail insight, transaction security, and extended field retention with custom policies.
Field Audit Trail
Use Salesforce Metadata API to define a field history retention policy for the fields that have history tracking enabled. Then use REST API, SOAP API, and Tooling API to work with your archived data. For information about enabling Field Audit Trail, contact your Salesforce representative.
Field history is copied from the History related list into the FieldHistoryArchive big object. To specify Field Audit Trail retention policies for the objects that you want to archive, define a HistoryRetentionPolicy for your related history lists, such as Account History. Then, deploy your policy by using Metadata API. You can update the retention policy on an object as often as needed. With Field Audit Trail, you can track up to 60 fields per object, and Salesforce retains archived field history data until you delete it. You can delete data that falls outside of your policy window. Without Field Audit Trail, you can track only up to 20 fields per object.
Force.com
Welcome to the bold new future of enterprise AI, powered by the Salesforce Platform. Build every agent and every cloud quickly and safely on one unified metadata platform that integrates your enterprise data, AI, security and privacy, analytics, automation, integration, and low code development capabilities.
Empower employees and deliver better customer experiences when you build, customize, and secure your Agentforce and Customer 360 on Salesforce. Your future as a service.
Heroku
Heroku is a cloud application platform that provides developers with the tools to quickly and easily build, manage, and scale apps. It offers a rich ecosystem of pre-integrated extensions and services, as well as support for multiple languages, so teams of all sizes can deploy their apps with ease.
High Velocity Sales
Add sales cadence fields to task reports and take advantage of new email send limits. The High Velocity Sales app will soon change its name to Sales Engagement, and is now included by default in Unlimited and Performance editions. The HVS permission set names are also changed in Unlimited and Performance editions.
High Volume Platform Events
Use high-volume platform events to publish and process millions of events efficiently. Receive notifications in real time, and use an event-driven programming model to automate your processes and integrate your apps with external business processes. With high-volume platform events, your apps scale better than with standard-volume events, and you can retrieve retained event messages for up to three days. High-volume platform events are now the default event type for new event definitions.
Journey Builder
Salesforce Journey Builder lets you better understand your customers, trigger activities based on their unique actions and align your messaging across channels.
Lightning Sales Cloud
Lightning Sales Cloud is a revolutionary new CRM and sales software that uses AI and automation to help businesses uncover insights, predict outcomes, and automate tasks. It also helps to boost productivity, optimize operations, and build apps fast.
Marketing Cloud Account Engagement
Salesforce Marketing Cloud Account Engagement provides powerful marketing automation tools to help businesses grow faster and maximize their marketing ROI.
Marketing Cloud Advertising
Marketing Cloud Advertising helps you engage and advertise to your customers and prospects. Use it to coordinate campaigns with social, mobile, sales, and customer service efforts and enhance your email marketing goals with advertising. You can engage with existing customers, find new prospects with lookalikes, and re-engage inactive users within the customer journey across digital advertising.
Note
Marketing Cloud Intelligence
Optimize spend and customer engagement with an intelligent marketing analytics platform. Unify performance data, automate reporting, and identify cost-saving and performance optimization opportunities with AI insights.
Marketing Cloud Personalization
With Marketing Cloud Personalization (formerly Interaction Studio), you can visualize, track, and manage customer experiences with real-time interaction management. Use the customer experience to drive valuable engagement at the right moment and just the way your audience prefers. Personalization enhances the power of Marketing Cloud Engagement with expanded real-time personalization
MuleSoft
IT teams are too bogged down with routine requests. MuleSoft automates routine work and integrates systems to free up time and move your company forward.
Pardot
Pardot is a marketing cloud account engagement platform that helps drive efficient growth with marketing and sales alignment. It enables companies to deliver personalized moments automatically with relevant content and accelerate deal velocity with artificial intelligence and engagement insights.
Partner Community
The Salesforce Partner Program helps consultants, software
vendors, resellers, and managed service providers
connect with customers in a whole new way.
Whether you are building or expanding your business the
Salesforce Partner Program provides access to benefits and
tools to grow your practice, drive demand, and develop skills
to deliver customer success.
Platform Encyrption
Protect your data—and your bottom line.
Premier Success Plan
The Premier Success Plan helps you start strong and discover new ways to get more value from Salesforce every day with personalized programs, expert guidance, and expedited support.*
Private Domain
The Private Domain product applies DKIM, SPF and DMARC authentication to your Marketing Cloud sending domain.
Private IP/Dedicated IP
Assign a unique IP address to your account and manage your own sending reputation in Email Studio. When your send volume is high enough that your sending reputation is hard to control in a shared IP pool, consider using a dedicated IP address.
Quip
Quip is an easy-to-use platform for Salesforce customers that allows them to transform processes like Account Planning, Mutual Close Plans, and Qualification Notes. It helps teams collaborate in real-time with embedded documents, live Salesforce data, and built-in chat features.
Revenue Intelligence
Drive predictable revenue with analytics and AI for organizations with Sales or Industry Clouds.
Revenue Lifecycle Management
Unify the revenue lifecycle with product catalog, pricing, transaction management, and more on the #1 AI CRM.
SMS/MMS Mobiles Messages
Create and send engaging messages using templates in Marketing Cloud Engagement. MMS is only available in the United States.
SSL Certificate
Salesforce certificates and key pairs are used for signatures that verify a request is coming from your organization. They are used for authenticated SSL communications with an external website, or when using your organization as an Identity Provider. You only need to generate a Salesforce certificate and key pair if you're working with an external website that wants verification that a request is coming from a Salesforce organization.
Sales & Service Cloud
Speed up revenue with Sales Cloud – your complete growth platform and the #1 AI CRM for sales.
Sales Cloud
Sales Cloud - Enterprise Edition is a powerful CRM solution from Salesforce that helps businesses close more deals and drive growth. It offers features such as AI, data, and customer success workshops to help businesses save time and lower costs.
Sales Cloud Einstein
Supercharge your team’s sales productivity at every step of the sales process with key predictions, intelligent recommendations, and timely automation. Sales Cloud Einstein is your own data science department that learns from your team’s sales activities and CRM data. Einstein helps you identify the best leads, convert opportunities more efficiently, and retain customers with ease. Sales Cloud Einstein also includes the Sales Analytics app and Inbox.
Sales Dialer
Use Sales Dialer to access telephony features without ever leaving Salesforce. Make and receive calls, add call notes, and log call information with ease. It just takes a single click from phone number fields in Lightning Experience, such as numbers on contacts, leads, and list views.
Sales Engagement
Reach the best leads, intelligently convert leads, and create new opportunities in one seamless workspace.
Salesforce API Calls
Salesforce is an enterprise cloud computing company and CRM provider offering business software solutions on a subscription basis. They bring companies and customers together on the world's #1 CRM, providing solutions to modernize businesses, save time...
Salesforce Analytics Cloud
Salesforce Analytics Cloud is a powerful data visualization and self-service BI software that helps everyone in your company find data-driven insights and take action quickly. With its mobile-first design and connected applications, it's the perfect tool for exploring data and taking action from any device.
Salesforce Billing
Salesforce Billing is a revenue cycle management software that enables businesses to efficiently sell and manage their finances in one platform.
Salesforce CPQ
Salesforce CPQ Configure, price, and quote all on one integrated platform for faster selling.
Salesforce CRM
Salesforce CRM is the world's leading CRM technology that helps organizations build and grow relationships with customers and prospects across the entire customer lifecycle. It provides teams with actionable insights from data, enabling them to attract prospects and retain loyal customers.
Salesforce CRM Dashboards
Salesforce CRM Dashboards provide a powerful and customizable way to keep track of your organization's performance. They offer real-time insights into key metrics, helping you make data-driven decisions to drive success.
Salesforce Connect
Salesforce Connect provides seamless integration of data across system boundaries by letting your users view, search, and modify data that’s stored outside your Salesforce org. For example, perhaps you have data that’s stored on premises in an enterprise resource planning (ERP) system. Instead of copying the data into your org, you can use external objects to access the data in real time via web service callouts.
Salesforce Contracts
Automate Contract Lifecycle Management on the #1 AI CRM.
Salesforce Data Mask
Data Mask is a powerful data security resource for Salesforce admins and developers. Instead of manually securing data and access for sandbox orgs, admins can use Data Mask to automatically mask the data in a sandbox. Data Mask enables admins and developers to mask sensitive data in sandboxes such as personally identifiable information (PII) or sales revenue.
Salesforce Data Quality Analysis Dashboards
Salesforce Data Quality Analysis Dashboards provide powerful insights into your data quality, enabling you to identify and resolve data issues quickly and easily. With these dashboards, you can monitor data quality trends in real-time and take proactive steps to ensure data accuracy.
Salesforce Data Studio
Salesforce Data Studio is a powerful CRM software designed to help businesses grow by finding and keeping customers. It is the world's first intelligent CRM, and provides features such as marketing automation and cloud computing.
Salesforce Einstein
Salesforce Einstein is an Artificial Intelligence technology that provides companies with personalized experiences, automated customer service, and AI-powered insights to help them boost productivity and grow their business.
Salesforce Einstein Analytics Platform
Salesforce Einstein Analytics Platform provides intelligent recommendations and out-of-the-box dashboards to help customer-facing teams make faster decisions and collaborate confidently. It also offers tools to integrate external data with Salesforce data for a holistic view of customers.
Salesforce Environments
Salesforce Environments is a world-leading intelligent CRM platform that helps businesses grow and keep customers. It offers a comprehensive suite of cloud computing, customer success, and marketing automation software products to help you reach your business goals.
Salesforce Essentials
Get on the road to faster sales and happier customers with the world’s #1 CRM.
Salesforce Financial Services Cloud
Salesforce Financial Services Cloud is a market-leading CRM built to help financial services firms increase business agility with automation and reduce risk with built-in regulatory compliance. It is also deeply customizable, providing personalized financial engagement at scale.
Salesforce GovGrants
Salesforce GovGrants is an intelligent CRM that provides a path to business growth. It helps organizations to win and keep customers with its powerful suite of cloud-based products.
Salesforce Health Cloud
Salesforce Health Cloud is an enterprise CRM platform designed to help healthcare providers, payers, pharma, and medtech organizations deliver personalized, equitable care and automate health business operations. It combines clinical and non-clinical customer data to drive efficiencies in health, scale customer-first health experiences, and power sales and service excellence.
Salesforce Inbox
Inbox features increases sales reps’ productivity on every email message, whether they’re on the go or at their desk.
Salesforce Knowledge
Salesforce Knowledge is an AI-powered customer service solution that helps businesses connect with customers in a more meaningful way. It offers a suite of products to help businesses lower costs, save time, and grow their customer base.
Salesforce Lightning
Salesforce Lightning is an innovative platform designed to streamline the app development process, allowing businesses to build, test and deploy customer-facing apps quickly and securely. It also offers powerful low-code and click-to-code tools to help developers create custom apps with ease.
Salesforce Lightning Dialer
Salesforce Lightning Dialer is an outbound calling product that offers an efficient way to communicate with prospects and customers. It also includes features such as click to dial, note taking during calls, and local presence for US dialing to US numbers.
Salesforce Maps
Salesforce Maps is the best sales mapping software that allows users to visualize Salesforce and market data on a map interface to make smarter decisions and streamline field execution.
Salesforce Marketing Cloud
Salesforce Marketing Cloud is a digital marketing platform that helps businesses build lasting relationships with customers by leveraging AI-infused campaigns across the customer lifecycle. It also provides marketers with a single source of truth to unify customer data and automate real-time personalization.
Salesforce Marketing Cloud Personalization
Salesforce Marketing Cloud Personalization provides personalized content and offers across every channel, with Einstein AI driving next-best customer offers in real time.
Salesforce Platform
Salesforce Platform is a custom application development software that helps businesses accelerate Salesforce development, increase developer efficiency, and save on IT costs. It also offers industry-leading security, privacy, and governance tools to protect data and satisfy regulatory compliance.
Salesforce Sales Analytics
Salesforce Sales Analytics is an intelligent CRM solution that helps businesses grow by providing insight into customer behavior and trends. It offers powerful analytics capabilities to help businesses make informed decisions and maximize their success.
Salesforce Sandbox
Salesforce Sandbox provides a secure environment to build, test, and deploy customizations to the Salesforce Platform, allowing customers to reduce IT costs and achieve faster time to value. It offers modern tools to quickly test changes before deployment, and a DevOps Center to manage change and release processes.
Salesforce Shield
Salesforce Shield is a comprehensive security solution that helps businesses protect their sensitive data and stay compliant with ever-changing regulations. It helps to reduce IT costs and monitor unauthorized activity with real-time security policies.
SalesforceIQ Inbox
SalesforceIQ Inbox is an AI-powered customer service solution that helps you connect with customers in a whole new way. With SalesforceIQ Inbox, you can close more deals, provide better service, and save time while growing your business.
Service Cloud
Service Cloud is a powerful customer service software solution powered by AI, allowing businesses to maximize efficiency, increase ROI, and deliver personalized customer service at scale.
Service Cloud Einstein
Deliver smarter service with predictive and generative AI.
Service Cloud Voice with Amazon Connect
Service Cloud Voice with Amazon Connect leverages the power of Amazon Connect telephony to give agents, supervisors, and customers a seamless service experience. Before you set up your Voice contact center, review the prerequisites, limitations, and planning resources.
Signature Success
The Signature Success Plan helps you clear a path for innovation and run at peak performance with a go-to advocate, specialized programs, and the fastest support.*
Survey Response Pack
Understand and avail capabilities of the Survey Response Pack license.
"Salesforce reps are not paid out unless their ACV goes up at renewal or they secure a commitment to a longer-term contract. "
Company with 201-1000 employeesThis month
"We had pre-negotiated a price cap in our contract, which helped keep our costs lower. However, our representative was unwilling to go below the terms outlined in the agreement."
Company with 201-1000 employeesThis month
"We previously included a 5% price cap in the contract, which was beneficial. However, the rep maintained the 5% cap across all terms, which limited our flexibility in negotiating multi-year discounts."
Company with 201-1000 employeesThis month
"We initially considered adding Data Cloud, but that conversation should have started much earlier. With only a two-month timeline, there wasn’t enough time to fully discuss and integrate it into our contract due to the complexities involved."
Company with 201-1000 employeesThis month
"We leveraged our existing Zendesk contract to secure more favorable terms for adding Service Cloud licenses."
Company with 201-1000 employeesThis month
"Salesforce offers discounts based on three main factors: speed to signature, with quicker sign-offs typically earning better discounts; volume of licenses, where larger quantities yield greater savings; and contract duration, with longer commitments often resulting in deeper discounts."
Company with 201-1000 employeesThis month
"Negotiated Slack AI costs down in renewal negotiation. "
Company with 201-1000 employeesThis month
"As part of this renewal, we added Einstein 1, signed a three-year term, and successfully secured a full waiver on the implementation costs for Einstein."
Company with 201-1000 employeesThis quarter
"We reduced our scope by 40%, and Salesforce initially aimed to increase our per-unit rate for Sales Cloud licenses by 33%. However, we successfully leveraged a previously agreed-upon rate from a similar scope a few years back to bring down the per-unit cost, ultimately signing a three-year term."
Company with 201-1000 employeesThis quarter
"
Salesforce offered us a 3.9% increase on a two-year term. We leveraged a 14% growth in additional Sales Cloud licenses to maintain our per-unit rate at our previous rate. "
Company with 201-1000 employeesThis quarter
"We successfully added seats during our contract term at significantly reduced rates compared to when we first signed. However, when removing licenses at renewal, those lower-cost seats are removed first."
Company with 201-1000 employeesThis quarter
"We were offered the opportunity to waive the 9% uplift by agreeing to an early renewal with the addition of a new service. Additionally, Salesforce offered CPQ+ at a 55% discount if we signed by the end of the quarter."
Company with 201-1000 employeesThis quarter
"Salesforce is applying a 9% uplift for this renewal. They previously offered to keep our pricing flat if we grew our licenses by 2x on an entirely different product SKU than our core package."
Company with 201-1000 employeesThis quarter
"Salesforce is strongly encouraging us to upgrade to its new CPQ product, Revenue Lifecycle Management (RLM). They’ve offered to provide all our CPQ licenses at no cost for the next year so we can take the time to transition off CPQ if we add RLM to our contract and agree to sign early."
Company with 201-1000 employeesThis quarter
"Salesforce initially mentioned that if we moved our Slack contract onto Salesforce paper, we could waive the uplift. However, this was later denied as our Slack contract was a net $0 increase."
Company with 201-1000 employeesThis quarter
"We successfully added our Slack contract to our Salesforce agreement and found it beneficial in both costs and support. "
Company with 201-1000 employeesThis quarter
"Salesforce implements a 9% uplift upon renewal as their "standard price Increase." We were able to get this adjusted to a 5% increase on a 24 month contract by referencing budget constraints and the standard CPI being significantly under 9%. "
Company with 201-1000 employeesThis quarter
"Initially, after pushing back on the 9% increase, Salesforce offered a 4% increase on a 3 year term. After pushing back on this further and bringing in competition (HubSpot as a replacement for Pardot), Salesforce offered a 0% uplift on a 3 year term. "
Company with 201-1000 employeesThis quarter
"We secured a 23% discount on additional messages by committing to a quick signature within the week."
Company with 201-1000 employeesThis quarter
"After multiple back-and-forth efforts, we got Salesforce to reduce the uplift from 9% to 3% by leveraging a 3-year term and involving our C-suite team."
Company with 201-1000 employeesThis quarter
"Upon renewal, We were changing some of our products in our contracts. We were removing old SKUs, and increasing user counts on other SKUs. Because of this, the 0% uplift clause in our contract was considered void by Salesforce. We were able to get a discount on the overall pricing and eliminate the 9% uplift by adding on some products, focusing on a two year term, and emphasizing the growth we were providing to Salesforce."
Company with 201-1000 employeesThis quarter
"After significant back and forth, and having a 0% uplift clause in our contract previously, we were able to get a 5% price cap worked into our terms upon our next renewal."
Company with 201-1000 employeesThis quarter
"We were able to work into our contract upon renewal the right to swap SKUs and products throughout our contract term, so long as the overall TCV remains the same or higher."
Company with 201-1000 employeesThis quarter
"Will willingly send Salesforce branded "swag" if you ask!"
Company with 201-1000 employeesThis year
"Salesforce previously oversold previous 36 month contract during covid. With this info we found cheaper solutions offered and leadership would not negotiate beyond a 12 month agreement. The engineering team requested justification of previous commitment and spend. Due to the past lack of utilization, churn was a real concern to the supplier. Salesforce also understood current plans for growth and expansion in production over the next 2 years with the importance of the teams marketing influence overseas centered around the Mulesoft platform, thus provided a discounted offer for 36 months was provided saving over $100k annually."
Company with 201-1000 employeesThis year
"We processed an early renewal consolidating Salesforce and Slack services into the same agreement, for a 24 month agreement. Along with other services included in the agreement, we were able to obtain a 45% discount on Enterprise Grid, and 70% discount off Sales Cloud - Enterprise Edition. Our user count for these services ranged between 1000-1200. In addition, we were also able to obtain semi-annual payments, net 30."
Company with 201-1000 employeesThis year
"Salesforce allowed us to include a 5% price cap for the next renewal at the last minute."
Company with 201-1000 employeesThis year
"Upon renewal we were heavily evaluating our contract as we were coming off a 3 year term and found that many of our products on our contract went unused. We felt as though Salesforce had oversold us, and because of this sentiment, we were able to come to an agreement and maintain our per SKU pricing on our renewal, avoiding the 9% uplift and any change in pricing on SKUs on a one year renewal, with the addition of a few new SKUs, keeping our year over year cost close to the same."
Company with 201-1000 employeesThis year
"The cost of Premier Support is derived from a percentage of various SKUs. The price is 30% of the total of various SKUs on the contract."
Company with 201-1000 employeesThis year
"Salesforce was significantly increasing our licenses after needing to decrease them at renewal. It was until our CFO threatened to churn if we couldn't get a better rate did they decrease the pricing to be a 15% increase in the per user cost instead of 26% increase."
Company with 201-1000 employeesThis year
"We had a 5% price cap in our contract, but after needing to decrease our number of licenses, Salesforce said this cap was no longer valid and increasing the pricing on us by 20%."
Company with 201-1000 employeesThis year
"We wanted to purchase CRM Analytics Plus - Unlimited Edition but only needed full capabilities for 2 users and then a couple others with limited needs. Because of this, we were able to push back on pricing and get 2 of the Unlimited licenses and have the remaining licenses be for CRM Analytics Growth, a lesser tier cost."
Company with 201-1000 employeesThis year
"We opted to leave Salesforce as they consistently increased our costs year over year (anywhere from 9% to 24% depending on the contract at hand). Half of our company already uses HubSpot so we intend to transition to that instead."
Company with 201-1000 employeesThis year
"Negated uplift on a descope of Sales Cloud licenses as they were evaluating and ending up purchasing Slack net-new. This was the first time we have seen Slack on Salesforce paper opposed to being treated as a separate OrderForm/Contract with separate pricing. "
Company with 201-1000 employeesThis year
"Salesforce decreased our Sales Cloud License costs by 5% from an initial 24% price increase due to a descope and the 9% uplift. This was after leveraging a firm talk track of non - approval and leveraging C-suite. "
Company with 201-1000 employeesThis year
"Was able to turn 6% mandatory uplift (in addition to 9% across the board) into 7 licenses "
Company with 201-1000 employeesThis year
"Achieved a 3.5% discount off of their initial proposal by leveraging a 24 month term and budgetary restrictions "
Company with 201-1000 employeesThis year
"Additional ~15% on Heroku expansion with in-month signing "
Company with 201-1000 employeesThis year
"Salesforce held firm on the 7% increase as stated in the MSA."
Company with 201-1000 employeesThis year
"9% uplift on flat renewal, price cap not extended "
Company with 201-1000 employeesThis year
"We had negotiated a 5% uplift cap last year, so our uplift at renewal was 5% for the same scope. We had added ~15 users mid-term, and tried to leverage that for flat pricing and to keep the 5% uplift cap in place for the next renewal. Salesforce refused both despite many pushes, and would only entertain keeping the uplift cap special term if we were willing to sign a multi year agreement or commit to additional growth, neither of which made sense for our business at this time."
Company with 201-1000 employeesThis year
"Averted 9% uplift and achieved a 4.4% uplift on Sales Cloud licenses by leveraging budget and a 36 month agreement"
Company with 201-1000 employeesThis year
"By adding growth to our agreement mid term, we were able to secure the same rate with a 51% discount applied for Service Cloud. "
Company with 201-1000 employeesThis year
"We were able to add a pricing schedule for economies of scale growth to our order form"
Company with 201-1000 employeesThis year
"We secured a 3-month extension by leveraging the lack of product updates and issues with the supplier. "
Company with 201-1000 employeesThis year
"Was able to secure quarterly payments at renewal "
Company with 201-1000 employeesThis year
"We were able to add a no auto-renew clause to our contract "
Company with 201-1000 employeesThis year
"We were able to get our renewal uplift down from 4% to 2% through a multi-year term. "
Company with 201-1000 employeesThis year
"We were able to descope significantly and keep license cost close to what we previously had by signing a two year deal. "
Company with 201-1000 employeesThis year
"At our quip renewal, they took our blended average discount from our prior 24 month contract (we had growth tiered pricing) and turned it into a single rate for all of our licenses at renewal, for 12 months. We successfully removed auto renew."
Company with 201-1000 employeesThis year
"We added some seats as well as Mulesoft Composer (on a separate contract with the same contract dates) in order to reach the spend threshold needed to waive the 5% uplift. We were able to get a small discount on Mulesoft so we were increasing our spend enough to waive the uplift, but not more."
Company with 201-1000 employeesThis year
"We were able to get around the price increase by adding +2 months to our 36 month agreement, saving us 9% on our total contact value which was close to $120K. "
Company with 201-1000 employeesThis year
"We were able to reduce the 9% uplift by doing an early renewal and adding additional licenses. "
Company with 201-1000 employeesThis year
"Adding no auto renew to contract terms"
Company with 201-1000 employeesThis year
"We were able to negotiate semi-annual payment terms for our renewal by involving our CFO. We avoided uplift by adding licenses."
Company with 201-1000 employeesThis year
"Moving agreements from quarterly billing to annual billing moving forward, be aware of this change being snuck in."
Company with 201-1000 employeesThis year
"We secured an additional 5% discount with Salesforce even with a descope by holding firm on budget, and leveraging a multi-year. "
Company with 201-1000 employeesThis year
"We had a 5% uplift cap written into our contract from last year; we weren't making any changes to scope, so we were able to renew for 12 months with 5% uplift. However, without committing to a 2-year agreement, Salesforce was unwilling to carry over this special term another year."
Company with 201-1000 employeesThis year
"We were able to get additional discounts by agreeing to a 3 year term, adding additional products and volumes, and mitigating the new standard 9% increase upon renewal."
Company with 201-1000 employeesThis year
"Leveraging end of year in January for Salesforce, allowed us to see an additional 5% savings with 5 users Knowledge provided free of charge. 12 month renewal, net 30 Annual payments"
Company with 201-1000 employeesThis year
"We received better pricing for additional users committed upfront "
Company with 201-1000 employeesThis year
"reduced licenses by 5 and was able to secure a rate increase of 5%, avoiding their 9% price increase for 2023/2024."
Company with 201-1000 employeesThis year
"We were not able to dodge their 9% uplift due to a descope we had. We were open to sign early but Salesforce didn't budge. We did a 3 year contract and finally got it down to 6%. We tried everything but they were relentless on pricing. "
Company with 201-1000 employeesThis year
"We got written into the contract a 5% price cap for the next renewal cycle. "
Company with 201-1000 employeesThis year
"Supplier didn't offer any 24 month discounts to price after small descope of users. "
Company with 201-1000 employeesThis year
"Was able to purchase shield for 17.5% of TCV opposed to their list price of 30% of TCV by leveraging a Tableau purchase of $40K. This saved $336K over the 2 year agreement."
Company with 201-1000 employeesThis year
"9% price uplift, would not reduce or waive without growth. Does not respond well to changes in scope as their finance/contracts team is rigid and takes time. Advise one to pay special attention to getting the scope correct the first time when engaging Salesforce as time is your second best lever to growth."
Company with 201-1000 employeesThis year
"We were able to add a no auto-renew clause to the renewal order form."
Company with 201-1000 employeesThis year
"We had a 5% price lock in our terms last year and while we dropped a few licenses, we were able to maintain only a 5% uplift. "
Company with 201-1000 employeesThis year
"We were able to bring down the cost upon renewal with the commitment of growth, a longer term contract length, early signature, and by introducing competition (due to long runway to renewal). "
Company with 201-1000 employeesThis year
"We were able to reduce our uplift from 9% to 4.5% by leveraging our relationship with the sales rep and our budgetary constraints."
Company with 201-1000 employeesThis year
"We thought we were going to expand our contract by almost 50% and ended up not being able to get budget for CPQ. While we kept our additional Sales Cloud licenses we needed to add at renewal, Salesforce penalized us because we descoped what was originally forecasted. This was also very close to renewing and they threatened auto-renew. We were only able to get a discount on the added 64 seats and quarterly payments. "
Company with 201-1000 employeesThis year
"We were able to save over $60k on our renewal by negotiating a 6-month extension for Pardot in conjunction with our standard 12-month renewal for our other line items. We cited the tool's lack of value and the scheduled onboarding of a new supplier that better met our organization's needs."
Company with 201-1000 employeesThis year
"We were able to reduce SFDC's mandatory uplift across all years by leveraging our partner's relationship. We locked in our pricing for all subsequent years, avoiding any future uplifts that may be implemented."
Company with 201-1000 employeesThis year
"We were able to bring down the price per user by committing to a 3 year term and adding Einstein "
Company with 201-1000 employeesThis year
"We were able to secure more favorable pricing by securing a 5 year term "
Company with 201-1000 employeesThis year
"The only way that we could avoid the 9% uplift was to add on additional product. We needed a substantial amount of product so this was helpful. We also were able to get a 0% price lock added into our contract for the next year. "
Company with 201-1000 employeesThis year
"We were able to avoid our 9% uplift this year because we had issues with billing last year. We were also able to secure a price lock option for the upcoming renewal with little pushback from our rep. We signed 2 months early. "
Company with 201-1000 employeesThis year
"We were able to add no auto-renew language to our renewal"
Company with 201-1000 employeesThis year
"We were able to sign a multi-year term with growth of licenses to reduce the uplift. We were also able to add non auto-renew language to the new renewal term with price cap language. "
Company with 201-1000 employeesThis year
"The Sandbox pricing is tiered as a percentage of your net software spend. For Developer Sandbox users, it's complimentary; for Developer Pro, expect to add 5%; and for more feature-rich environments like Partial Copy and Full Copy, the costs are 20% and 30% respectively. This tiered model applies annually, and it’s worth noting that with an Unlimited Edition (UE) license, a single full copy sandbox is included at no extra charge, offering additional savings."
Company with 201-1000 employeesThis year
"We were able to reduce the uplift by committing to a multi-year term and adding licenses upon renewal "
Company with 201-1000 employeesA while ago
"We were able to add no auto-renew language to our renewal "
Company with 201-1000 employeesA while ago
"We were able to add no auto-renew language in the new order form, with a price lock language %cap to not exceed for the next term "
Company with 201-1000 employeesA while ago
"We were able to reduce the uplift from 9% down to 5% by agreeing to renew early as well as agree to a 3 year contract. The 5% uplift was only included for year 1 with the second and third year's flat."
Company with 201-1000 employeesA while ago
"We were able to reduce the uplift presented at renewal by adding additional licenses. "
Company with 201-1000 employeesA while ago
"Locking in a multi-year agreement with Salesforce is the best way to avoid the 9% uplift that salesforce is moving to in 2024."
Company with 201-1000 employeesA while ago
"5 free integration users licenses included for all orgs."
Company with 201-1000 employeesA while ago
"When adding 30 users at time of renewal, we attempted to push back on pricing considering the growth. After pushing back twice, they offered us a $1200 total discount for signing a multi-year agreement. This was not worthy of the extra commitment so we proceeded with a 1 year."
Company with 201-1000 employeesA while ago
"Net 45 rarely provided"
Company with 201-1000 employeesA while ago
"Salesforce increased prices on all products as of August 1 2023."
Company with 201-1000 employeesA while ago
"Data storage is a function of # of licenses. More licenses, higher storage limits. "
Company with 201-1000 employeesA while ago
"We were not able to eliminate the 5% added uplift without adding close to 10% of ARR to the contract. Additionally, the MSA strictly states no downgrade changes to your contract within the 30 day window from the renewal. Salesforce upheld this standard, however we were still able to scope down, but the licenses were priced at a higher rate. "
Company with 201-1000 employeesA while ago
"5 Integration users included."
Company with 201-1000 employeesA while ago
"5 - 10% add on spend to waive 5% uplift. "
Company with 201-1000 employeesA while ago
"3% price cap granted with $25k additional spend"
Company with 201-1000 employeesA while ago
"Increasing renewal uplift from 5 to 9%. "
Company with 201-1000 employeesA while ago
"Salesforce increasing standard uplift from 5% to 9% starting December 5th, 2023. "
Company with 201-1000 employeesA while ago
"MC Account Engagement sometimes still on core Salesforce contract. "
Company with 201-1000 employeesA while ago
"5% uplift applied to all renewals with no change in scope"
Company with 201-1000 employeesA while ago
"5% uplift waived by adding on 5% more ACV. "
Company with 201-1000 employeesA while ago
"In March, SFDC released 5 integration user licenses for free. Normally, you have to burn a SFDC cloud user license, so easy savings here. And, each additional integration user is $10/mo. Win. "
Company with more than 1000 employeesA while ago
"We leveraged closing by end of December as an incentive to get the best deal."
Company with 1-200 employeesA while ago
"We got a 30 day extension fee waived as we negotiated our renewal."
Company with more than 1000 employeesA while ago
"Negotiations closed quickly as it was nearly their end of quarter in July."
Company with 1-200 employeesA while ago
"We were able to maintain existing pricing ($53 per user/month) despite reducing our contract substantially. "
Company with 201-1000 employeesA while ago
"Salesforce gave us pricing concessions on a flat renewal after a big push and contentious negotiations, partially because our relationship manager was brand new. "
Company with 1-200 employeesA while ago
"It was possible to get a 40% discount on Sandbox by signing before end of Q1."
Company with more than 1000 employeesA while ago
"75% discount on additional contacts when we did a mid-contract upgrade."
Company with 201-1000 employeesA while ago
"We were able to get a 27% discount on 10 seats without having to push too hard."
Company with 201-1000 employeesA while ago
"We were able to get our sandbox account discounted 60% by agreeing to sign by end of month, which brought the cost down to ~18% of our net license costs. "
Company with 201-1000 employeesA while ago
"We were able to leverage the lack of value that we get from Salesforce, along with our growth, to drive the monthly cost per user by ~20%."
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