Vendr community insights for Ultimate Kronos Group
Company with 201-1000 employeesThis month
"UKG did not respond to our requests for information for over two months. We recommend starting early on any renewal process with UKG."
Company with 201-1000 employeesThis month
"UKG is a highly segmented company. Once we started working with a sales rep our CSM wouldn't even talk to us. We recommend being judicious when starting conversations with sales."
Company with 201-1000 employeesThis month
"We had an extremely hard time getting a hold of UKG (months trying to talk through our renewal) to then be told it auto-renewed. We escalated to their VP of experience and immediately got it fixed. Communication among reps is terrible though. "
Company with 201-1000 employeesThis quarter
"UKG will not negotiate on renewals that are staying the same as current agreements-- look for cases where there is no pre-existing uplift language to ensure pricing stays the same"
Company with 201-1000 employeesThis quarter
"UKG typically has pre-set auto-renewals that sales reps have little to no flexibility to get out of unless there is significant changes to scope of work"
Company with 201-1000 employeesThis year
"UKG laid off 2200 employees (summer 2024), and this has been reflected in price increases and service support sentiment"
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