Intercom Pricing

Intercom offers several pricing tiers tailored to various user needs. The 'Early Stage Program' tier is offered at a flat rate of $65 per month for up to one year, a remarkable discount of 95%. The 'Starter' tier is available from $74 per month, billed annually, and includes 2 seats with a maximum limit of 25 seats. 'Pro' and 'Premium' tiers offer custom pricing options based on user needs, allowing for further adaptability.

Intercom's contract ranges vary depending on the headcount. For a headcount of 200, contracts range from $45,900 to $66,300. For larger businesses with headcounts of 1000, the range is between $20,200 and $43,400, and for businesses with over 1001 employees, contracts can range from $68,900 to $138,400. The prices reflect economies of scale and show potential flexibility based on contract growth and the addition of seats.

Overall, Intercom offers competitive pricing with opportunities for notable discounts and flexible contract arrangements, making it an attractive choice for businesses of all sizes.

Intercom Negotiation Insights

Discount Levers

Vendr offers negotiation insights on various SaaS products, including Intercom. In our platform, we provide data-driven strategies to help you get the best deal.

Here's a sneak peek at one of our many discount levers:

End-of-Quarter Timing: Based on our data, timing your purchase towards the end of a fiscal quarter can increase your negotiation leverage as sales teams are motivated to close out their quarter strong.

Commercial Terms

We also provide insights on commercial terms that could be negotiated for more beneficial contracts. Here's an example:

Payment Terms: Paying annually upfront instead of monthly can often result in significant discounts, improving your organization's bottom line.

These are just a sampling of the negotiation insights available on our platform for Intercom. To access the full suite of data, including insight on alternative vendors like Drift, Freshworks, Front, HubSpot, and Zendesk, sign up for a free forever Vendr account.

We encourage you to leverage this valuable information to improve your negotiation strategy and achieve better outcomes for your organization. Sign up for a free forever Vendr account to access our comprehensive library of negotiation insights for Intercom and many other SaaS products.

Community Insights for Intercom

Here are some recent insights shared by our community members about their experiences with Intercom:

1. "We were originally incentivized with a discount if Annual payments were agreed. However, we were able to secure the same discount with Quarterly payments by leaning hard on the issues we have with their invoicing system, and potentially seeking alternatives in the market. We proceeded with a 12-month agreement for 320 users, with Advanced Workspace Management." - Community Insight was posted recently.
2. "We needed to negotiate terms for legal that were not included in Intercom's standard terms. It took several rounds but we were able to adjust some data and privacy policies." - Community Insight was posted 3 months ago.

Learn more about how to navigate the complexities of SaaS procurement by signing up for a free forever Vendr account. By joining our community, you'll unlock access to a wealth of insights, including the estimated time to implement Intercom, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Intercom, each offering valuable perspectives to help you make informed decisions.