Zendesk Pricing

For B2B consumers considering a robust customer service platform, the pricing for Zendesk varies depending upon the specific product tier and the headcount of your team:

• The Support Professional tier charges $49 per agent per month, equating to $5,880 per year for a team of 10 agents.
• The Support Enterprise tier charges $99 per agent per month, resulting in an annual cost of $11,880 for a team of 10 agents.

If you're drawn towards the Zendesk Suite Enterprise option, the price ranges can be significant based on the size of your organization:

• For companies with a headcount of 200, prices range from $17,300 to $35,600.
• Businesses with a larger headcount of 1,000 can expect prices from $43,700 to $100,200.
• Those with more than 1,001 employees might have to budget between $61,400 and $116,300.

Zendesk Negotiation Insights

When renegotiating your Zendesk contracts, understanding key commercial terms and aspects can provide leverage during negotiations.

Discount Lever

A valuable discount lever for Zendesk is "Volume Commitment". Zendesk's pricing tends to be more favourable for contracts with a larger volume of users. Thus, willingness to commit a larger user base may provide substantial room for discount negotiation.

Commercial Item

"Payment Terms" plays a significant role in Zendesk's commercial negotiation. Longer payment terms are often more favourable to the client - establishing 60, 90, or even 120-day payment terms can offer your organization greater financial flexibility.

To access the complete and in-depth insights of more than 50 commercial items and discount levers for Zendesk, sign up for a free forever Vendr account. With access to Vendr’s expansive negotiation insights, you can unlock more successful outcomes in your SaaS negotiations. Avoid missing out on key strategies — leverage Vendr for your contracting and subscription management needs.

Community Insights for Zendesk

Here are some recent insights shared by our community members about their experiences with Zendesk:

1. "Upon renewal the supplier increased the unit rate by 15% due to descoping. Thankfully the list price was extended to the end users." - Community Insight was posted recently.
2. "We were able to renegotiate the early renewal offer, citing forward movement for a decreased lift. Zendesk shared that the contracts would be increasing dramatically come 2024 and this is the time to take advantage of better offers." - Community Insight was posted recently.

Learn more about how to navigate your Zendesk procurement process by signing up for a free forever Vendr account. When you join, you'll unlock a treasure trove of insights, including the estimated time to implement Zendesk, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process. Currently, there are numerous community insights available for Zendesk, each offering valuable perspectives to help you make the most informed decisions.