Freshworks
$4,346–$93,510per year
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Freshworks
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See what others are paying for Freshworks
Median buyer pays
$15,324
Based on data from 165 purchases, with buyers saving 15% on average.per year
Median: $15,324
$4,346$93,510
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About Freshworks
Freshworks Overview
Feature packed product suite for businesses of all sizes ✓ Refreshing Cloud Software for your Business ✓ Support | Sales | ITSM | Cloud PBX ✓ Freshworks
Freshworks's 3 Products
With Freshworks Customer Service Suite, you can create and deploy intelligent chatbots in a snap, then watch them resolve issues 24/7. Automation reduces routine tasks; built-in AI helps agents, admins, and leaders excel.
Freshdesk is a customer service platform that helps businesses provide better customer service experiences. It offers features such as cloudfront and request ID troubleshooting to ensure customers get the best service possible.
freshservice plan
Compare prices for similar companies
| Supplier | Freshworks | Atlassian |
|---|---|---|
| Median Contract Value | $15,324 | $71,090 |
| Avg Savings | 14.93% | 10.57% |
Security and compliance
DPA available
SOC2 attestation
Annual penetration tests
Negotiation insights
Discount levers
Success pontential
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Freshworks
Company with 201-1000 employeesThis month
"Despite significant increase in users, Freshworks implemented an uplift upon renewal. As we pushed back, they came down but only by $1 per user. They were very persistent on us adding on Freddy AI but without additional discounts on our existing and growing Enterprise and Business users. They noted that for a 24 month contract, they may be able to get additional discounts approved but it'll have to go through a few layers of approvals."Company with 201-1000 employeesThis month
"Freshworks launched a new Copilot add-on and they were able to discount it 100% for us for 6 months of our contract. They are very adamant that they won't be able to discount it for the full 12 month contract."Company with 201-1000 employeesThis quarter
"We were able to secure Enterprise tier pricing at $79.20, down from the list pricing of $99. List pricing for the Pro tier is $59. This pricing is noted for single year renewals. "Company with 201-1000 employeesThis quarter
"We were able to secure Enterprise tier pricing at $79.20, down from the list pricing of $99. List pricing for the Pro tier is $59. We were able to secure lower pricing for an increase in agent count, down to $75 for an agent count of 60. The team confirmed the lower count of 45 in exchange for $79.20. We were also able to secure Net 30 payment terms and the removal of auto renewal terms for the contract on this single year renewal. "Company with 201-1000 employeesThis year
"We were able to keep our 25% discount and our renewal flat through agreeing to renewing our subscription as is. "Company with 201-1000 employeesThis year
"Freshworks is implementing a 15% uplift upon renewal due to "product advancements.""Company with 201-1000 employeesThis year
"Freshworks was attempting to remove our previous 15% discount upon renewal. The only way they were willing to honor this was if we doubled our number of users upon renewal. We did not need to add these on, therefore we were able to get a 7.5% discount in exchange for a 2 year term."Company with 201-1000 employeesThis year
"After many multiple rounds of negotiations, we had to fight to secure a flat renewal and remove the 4% lift. The team has been disappointed with the support and lack of communication by the Freshworks team. After many weeks of exchanges, we were able to get the lift on the invoice officially removed!!"Company with 201-1000 employeesThis year
"After multiple rounds of negotiations, we had to fight to secure a flat renewal and removal of the 4% uplift. The team has been disappointed with the support and lack of communication by Freshworks. After many weeks of exchanges, we were able to get the uplift on the invoice officially removed!!"Company with 201-1000 employeesThis year
"Freshworks' team is extremely slow in turning around approvals and replying to email. Advise folks to start renewals 120 days out."Company with 201-1000 employeesThis year
"We were able to leverage leadership change to get Freshworks to agree to offer us a quarterly renewal at our current annual unit prices. "Company with 201-1000 employeesThis year
"Price increase of 9% reduced to 3% on a contract with 4 licenses of growth on a small contract."Company with 201-1000 employeesA while ago
"We had a last minute change in our contract and we were able to move to a month to month plan with Freshworks. "Company with 201-1000 employeesA while ago
"We were able to use their end of month as a signing incentive to get a discount on new licensing "Company with 201-1000 employeesA while ago
"Freshworks' price increase was not budgeted for and we were able to push back leveraging growth and budget to receive 20% off new pricing "Company with 201-1000 employeesA while ago
"We managed to get the price down from ~105 EUR per user to ~86 EUR per user by pushing back referencing budget restrictions. "About Vendr
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