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Salesforce
$16,881$265,563per year
Fast, fair, easy pricing. No sales call required.

Salesforce

Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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How much does Salesforce cost?

Median buyer pays
$90,293
per year
Based on data from 1,808 purchases, with buyers saving 13% on average.
Median: $90,293
$16,881
$265,563
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About Salesforce

Salesforce Overview

Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Salesforce's 226 Products

CRM Analytics: Growth logo
CRM Analytics: Growth

CRM Analytics: Plus - Enterprise Edition  logo
CRM Analytics: Plus - Enterprise Edition

CRM Analytics: Plus - Unlimited Edition logo
CRM Analytics: Plus - Unlimited Edition

Community Cloud: Customer Community logo
Community Cloud: Customer Community

Community Cloud: Customer Community - Enterprise Edition - Logins (Per Month) logo
Community Cloud: Customer Community - Enterprise Edition - Logins (Per Month)

Community Cloud: Customer Community - Enterprise Edition - Members logo
Community Cloud: Customer Community - Enterprise Edition - Members

Community Cloud: Customer Community - Performance Edition - Logins (Per Month) logo
Community Cloud: Customer Community - Performance Edition - Logins (Per Month)

Community Cloud: Customer Community - Unlimited Edition (1,000 Logins/month) logo
Community Cloud: Customer Community - Unlimited Edition (1,000 Logins/month)

Community Cloud: Customer Community - Unlimited Edition (500 Members) logo
Community Cloud: Customer Community - Unlimited Edition (500 Members)

Community Cloud: Customer Community - Unlimited Edition - Logins (Per Month) logo
Community Cloud: Customer Community - Unlimited Edition - Logins (Per Month)

Community Cloud: Customer Community Plus - Enterprise Edition - Logins logo
Community Cloud: Customer Community Plus - Enterprise Edition - Logins

Community Cloud: Customer Community Plus - Enterprise Edition - Members logo
Community Cloud: Customer Community Plus - Enterprise Edition - Members

Community Cloud: Customer Community Plus - Unlimited Edition - Logins (Per Month) logo
Community Cloud: Customer Community Plus - Unlimited Edition - Logins (Per Month)

Community Cloud: Customer Community Plus - Unlimited Edition - Members logo
Community Cloud: Customer Community Plus - Unlimited Edition - Members

Customer 360 Privacy logo
Customer 360 Privacy

Privacy Center is a suite of data management tools designed to manage components of data privacy law such as the General Data Protection Regulation (GDPR).

Data Cloud: Data Storage (10 GB)  logo
Data Cloud: Data Storage (10 GB)

Data Cloud: Data Storage (500 MB) logo
Data Cloud: Data Storage (500 MB)

Data Cloud: File Storage (10 GB)  logo
Data Cloud: File Storage (10 GB)

Data Cloud: File Storage (1TB) logo
Data Cloud: File Storage (1TB)

Digital Engagement: Enterprise Edition logo
Digital Engagement: Enterprise Edition

Digital Engagement: Unlimited Edition logo
Digital Engagement: Unlimited Edition

Einstein GPT for Sales (100 Credits) logo
Einstein GPT for Sales (100 Credits)

Einstein for Sales Add-on - Enterprise Edition logo
Einstein for Sales Add-on - Enterprise Edition

Einstein for Sales Add-on Original - Unlimited Edition logo
Einstein for Sales Add-on Original - Unlimited Edition

Einstein: Analytics Plus - Unlimited Edition logo
Einstein: Analytics Plus - Unlimited Edition

Extend Salesforce to every employee, every department, and transform app dev for your entire organization.

Einstein: Conversation Insights - Enterprise Edition logo
Einstein: Conversation Insights - Enterprise Edition

Event Monitoring logo
Event Monitoring

Event Monitoring - Fee  logo
Event Monitoring - Fee

Event Monitoring - Fee Sales Cloud - Enterprise Edition (Existing License) logo
Event Monitoring - Fee Sales Cloud - Enterprise Edition (Existing License)

Field Audit Trail  logo
Field Audit Trail

Field Audit Trail - Fee  logo
Field Audit Trail - Fee

Force.com:  Enterprise Edition (Enterprise Apps - Restricted Use) logo
Force.com: Enterprise Edition (Enterprise Apps - Restricted Use)

Force.com: Enterprise Edition logo
Force.com: Enterprise Edition

Force.com: Enterprise Edition (Administrator) logo
Force.com: Enterprise Edition (Administrator)

Force.com: Enterprise Edition (Enterprise Applications) logo
Force.com: Enterprise Edition (Enterprise Applications)

Force.com: Unlimited Edition logo
Force.com: Unlimited Edition

Force.com: Unlimited Edition (Enterprise Apps - Restricted Use) logo
Force.com: Unlimited Edition (Enterprise Apps - Restricted Use)

Heroku:  1 Private Space logo
Heroku: 1 Private Space

Heroku: 1 Dyno Unit (Per Month) logo
Heroku: 1 Dyno Unit (Per Month)

Heroku: 1,000 Add-on Credits logo
Heroku: 1,000 Add-on Credits

Heroku: 1,000 Add-on Credits - Data logo
Heroku: 1,000 Add-on Credits - Data

Heroku: 1,000 Add-on Credits - General logo
Heroku: 1,000 Add-on Credits - General

Heroku: 250k Connect Rows logo
Heroku: 250k Connect Rows

Heroku: Basic logo
Heroku: Basic

Heroku: Enterprise logo
Heroku: Enterprise

Heroku: Professional logo
Heroku: Professional

High Velocity Sales: Enterprise Edition logo
High Velocity Sales: Enterprise Edition

High Volume Platform Events logo
High Volume Platform Events

Use high-volume platform events to publish and process millions of events efficiently. Receive notifications in real time, and use an event-driven programming model to automate your processes and integrate your apps with external business processes. With high-volume platform events, your apps scale better than with standard-volume events, and you can retrieve retained event messages for up to three days. High-volume platform events are now the default event type for new event definitions.

Journey Builder: Professional logo
Journey Builder: Professional

Lightning Sales Cloud - Enterprise Edition logo
Lightning Sales Cloud - Enterprise Edition

Lightning Sales Cloud: Lightning Platform - Enterprise Edition (Administrator) logo
Lightning Sales Cloud: Lightning Platform - Enterprise Edition (Administrator)

Lightning Sales Cloud: Lightning Platform Plus - Enterprise Edition logo
Lightning Sales Cloud: Lightning Platform Plus - Enterprise Edition

Lightning Sales Cloud: Lightning Platform Starter - Enterprise Edition logo
Lightning Sales Cloud: Lightning Platform Starter - Enterprise Edition

Lightning Sales Cloud: Lightning Platform Starter - Unlimited Edition logo
Lightning Sales Cloud: Lightning Platform Starter - Unlimited Edition

Lightning Sales Cloud: Lightning Service Cloud - Enterprise Edition logo
Lightning Sales Cloud: Lightning Service Cloud - Enterprise Edition

Lightning Sales Cloud: Sales Cloud Lightning CRM - Enterprise Edition logo
Lightning Sales Cloud: Sales Cloud Lightning CRM - Enterprise Edition

Lightning Sales Cloud: Sales Cloud Lightning CRM - Enterprise Edition logo
Lightning Sales Cloud: Sales Cloud Lightning CRM - Enterprise Edition

Marketing Cloud Account Engagement - API Access (100,000/day) logo
Marketing Cloud Account Engagement - API Access (100,000/day)

Marketing Cloud Account Engagement - Automation Rules logo
Marketing Cloud Account Engagement - Automation Rules

Marketing Cloud Account Engagement - Automation Rules (50) logo
Marketing Cloud Account Engagement - Automation Rules (50)

Marketing Cloud Account Engagement - Custom Object Integration (4) logo
Marketing Cloud Account Engagement - Custom Object Integration (4)

Marketing Cloud Account Engagement - File Hosting (500MB) logo
Marketing Cloud Account Engagement - File Hosting (500MB)

Marketing Cloud Account Engagement - Growth logo
Marketing Cloud Account Engagement - Growth

Marketing Cloud Account Engagement - Growth - Additional Contacts logo
Marketing Cloud Account Engagement - Growth - Additional Contacts

Marketing Cloud Account Engagement - Plus logo
Marketing Cloud Account Engagement - Plus

Marketing Cloud Account Engagement - Plus - Additional Contacts (10,000) logo
Marketing Cloud Account Engagement - Plus - Additional Contacts (10,000)

Marketing Cloud Account Engagement - Sales Emails and Alerts logo
Marketing Cloud Account Engagement - Sales Emails and Alerts

Marketing Cloud Account Engagement: Advanced logo
Marketing Cloud Account Engagement: Advanced

Power innovation with advanced marketing automation and analytics.

Marketing Cloud Account Engagement: Growth logo
Marketing Cloud Account Engagement: Growth

Marketing Cloud Account Engagement: MC Account Engagement - Advanced - Additional Contacts logo
Marketing Cloud Account Engagement: MC Account Engagement - Advanced - Additional Contacts

Marketing Cloud Account Engagement: MC Account Engagement - Database - Additional Database Contacts (10,000) logo
Marketing Cloud Account Engagement: MC Account Engagement - Database - Additional Database Contacts (10,000)

Marketing Cloud Account Engagement: MC Account Engagement - Engagement History Dashboards - Additional User logo
Marketing Cloud Account Engagement: MC Account Engagement - Engagement History Dashboards - Additional User

Marketing Cloud Account Engagement: Marketing Cloud Engagement (Ent) logo
Marketing Cloud Account Engagement: Marketing Cloud Engagement (Ent)

Marketing Cloud Account Engagement: Marketing Cloud Engagement - Basic logo
Marketing Cloud Account Engagement: Marketing Cloud Engagement - Basic

Marketing Cloud Account Engagement: Marketing Cloud Engagement - Corporate Edition logo
Marketing Cloud Account Engagement: Marketing Cloud Engagement - Corporate Edition

Marketing Cloud Account Engagement: Marketing Cloud Engagement - Enterprise Plus Edition logo
Marketing Cloud Account Engagement: Marketing Cloud Engagement - Enterprise Plus Edition

Marketing Cloud Account Engagement: Marketing Cloud Engagement - Pro Edition logo
Marketing Cloud Account Engagement: Marketing Cloud Engagement - Pro Edition

Marketing Cloud Account Engagement: Plus logo
Marketing Cloud Account Engagement: Plus

Dive deeper with marketing automation and analytics.

Marketing Cloud Account Engagement: Premium logo
Marketing Cloud Account Engagement: Premium

Enterprise-ready features with predictive analytics and support.

Marketing Cloud Advertising: Professional logo
Marketing Cloud Advertising: Professional

Marketing Cloud Advertising: Professional - Contacts (1,000) logo
Marketing Cloud Advertising: Professional - Contacts (1,000)

Marketing Cloud Intelligence: Growth logo
Marketing Cloud Intelligence: Growth

Marketing Cloud Intelligence: Starter logo
Marketing Cloud Intelligence: Starter

Marketing Cloud Personalization: Account Profiles logo
Marketing Cloud Personalization: Account Profiles

Marketing Cloud Personalization: Data Warehouse logo
Marketing Cloud Personalization: Data Warehouse

Marketing Cloud Personalization: Growth (AMER) logo
Marketing Cloud Personalization: Growth (AMER)

Marketing Cloud Personalization: Premium (AMER) logo
Marketing Cloud Personalization: Premium (AMER)

Marketing Cloud Personalization: Premium - Named Profiles logo
Marketing Cloud Personalization: Premium - Named Profiles

MuleSoft: Automation (60,000 Credits) logo
MuleSoft: Automation (60,000 Credits)

MuleSoft: Automation - Anypoint Platform logo
MuleSoft: Automation - Anypoint Platform

MuleSoft: Composer for Salesforce Plus - Enterprise Edition logo
MuleSoft: Composer for Salesforce Plus - Enterprise Edition

MuleSoft: Composer for Salesforce Starter - Enterprise Edition logo
MuleSoft: Composer for Salesforce Starter - Enterprise Edition

MuleSoft: Integration - Advanced logo
MuleSoft: Integration - Advanced

Pardot Growth logo
Pardot Growth

Partner Community: Enterprise Edition - Logins logo
Partner Community: Enterprise Edition - Logins

Partner Community: Enterprise Edition - Members logo
Partner Community: Enterprise Edition - Members

Partner Community: Performance Edition - Members logo
Partner Community: Performance Edition - Members

Partner Community: Plus - Members - Unlimited Edition logo
Partner Community: Plus - Members - Unlimited Edition

Partner Community: Unlimited Edition - Logins logo
Partner Community: Unlimited Edition - Logins

Partner Community: Unlimited Edition - Members logo
Partner Community: Unlimited Edition - Members

Platform Encyrption logo
Platform Encyrption

Platform Encyrption: Fee logo
Platform Encyrption: Fee

Advanced offering to manage procurement data, targets, and forecasting

Premier Success Plan logo
Premier Success Plan

Premier Success Plan:  Heroku logo
Premier Success Plan: Heroku

Premier Success Plan:  Marketing Cloud - Fee - FP logo
Premier Success Plan: Marketing Cloud - Fee - FP

Premier Success Plan: (Support & Admin) - RP logo
Premier Success Plan: (Support & Admin) - RP

Premier Success Plan: (Support) - FP logo
Premier Success Plan: (Support) - FP

Premier Success Plan: (Support) - Fee Lightning Sales Cloud - Enterprise Edition (New License) logo
Premier Success Plan: (Support) - Fee Lightning Sales Cloud - Enterprise Edition (New License)

Premier Success Plan: (Support) - Marketing Cloud Account Engagement - RP logo
Premier Success Plan: (Support) - Marketing Cloud Account Engagement - RP

Premier Success Plan: Fee Lightning Platform Starter - Enterprise Edition (New License) logo
Premier Success Plan: Fee Lightning Platform Starter - Enterprise Edition (New License)

Premier Success Plan: Marketing Cloud logo
Premier Success Plan: Marketing Cloud

Premier Success Plan: Marketing Cloud Account Engagement logo
Premier Success Plan: Marketing Cloud Account Engagement

Premier Success Plan: Marketing Cloud Account Engagement - Fee MC Account Engagement - Advanced - Additional Contacts (10,000) (New License) logo
Premier Success Plan: Marketing Cloud Account Engagement - Fee MC Account Engagement - Advanced - Additional Contacts (10,000) (New License)

Premier Success Plan: Marketing Cloud Account Engagement - Fee Marketing Cloud Account Engagement - Advanced (New License) logo
Premier Success Plan: Marketing Cloud Account Engagement - Fee Marketing Cloud Account Engagement - Advanced (New License)

Premier Success Plan: Marketing Cloud Account Engagement - Fee Marketing Cloud Account Engagement - Plus - Additional Contacts (10,000) (New License) logo
Premier Success Plan: Marketing Cloud Account Engagement - Fee Marketing Cloud Account Engagement - Plus - Additional Contacts (10,000) (New License)

Premier Success Plan: Support) - Fee Salesforce Inbox - Enterprise Edition (New License) logo
Premier Success Plan: Support) - Fee Salesforce Inbox - Enterprise Edition (New License)

Private Domain logo
Private Domain

The Private Domain product applies DKIM, SPF and DMARC authentication to your Marketing Cloud sending domain.

Private IP/Dedicated IP logo
Private IP/Dedicated IP

Assign a unique IP address to your account and manage your own sending reputation in Email Studio. When your send volume is high enough that your sending reputation is hard to control in a shared IP pool, consider using a dedicated IP address.

Quip Advanced logo
Quip Advanced

Quip Plus logo
Quip Plus

Quip Starter logo
Quip Starter

Quip for Customer 360 logo
Quip for Customer 360

Revenue Intelligence: Enterprise Edition logo
Revenue Intelligence: Enterprise Edition

Revenue Intelligence: Unlimited Edition logo
Revenue Intelligence: Unlimited Edition

Revenue Lifecycle Management logo
Revenue Lifecycle Management

Streamline the quote-to-cash process.

SMS/MMS Mobiles Messages: Super Messages logo
SMS/MMS Mobiles Messages: Super Messages

SMS/MMS Mobiles Messages: Super Messages - excluding SMS/MMS (1,000) logo
SMS/MMS Mobiles Messages: Super Messages - excluding SMS/MMS (1,000)

SSL Certificate logo
SSL Certificate

Salesforce certificates and key pairs are used for signatures that verify a request is coming from your organization. They are used for authenticated SSL communications with an external website, or when using your organization as an Identity Provider. You only need to generate a Salesforce certificate and key pair if you're working with an external website that wants verification that a request is coming from a Salesforce organization.

Sales & Service Cloud:  Enterprise Edition (Corporate) (Service) logo
Sales & Service Cloud: Enterprise Edition (Corporate) (Service)

Sales & Service Cloud:  Enterprise Edition (Sales) logo
Sales & Service Cloud: Enterprise Edition (Sales)

Sales & Service Cloud: Enterprise Edition logo
Sales & Service Cloud: Enterprise Edition

Sales & Service Cloud: Enterprise Edition (Emerging Market) (Sales) logo
Sales & Service Cloud: Enterprise Edition (Emerging Market) (Sales)

Sales & Service Cloud: Enterprise Edition (Emerging Market) (Service) logo
Sales & Service Cloud: Enterprise Edition (Emerging Market) (Service)

Sales & Service Cloud: Enterprise Edition (Restricted Use) (Sales) logo
Sales & Service Cloud: Enterprise Edition (Restricted Use) (Sales)

Sales & Service Cloud: Enterprise Edition (Service) logo
Sales & Service Cloud: Enterprise Edition (Service)

Sales & Service Cloud: Flex User - Unlimited Edition (Service) logo
Sales & Service Cloud: Flex User - Unlimited Edition (Service)

Sales & Service Cloud: Unlimited Edition logo
Sales & Service Cloud: Unlimited Edition

Sales & Service Cloud: Unlimited Edition (Sales) logo
Sales & Service Cloud: Unlimited Edition (Sales)

Sales & Service Cloud: Unlimited Edition (Service) logo
Sales & Service Cloud: Unlimited Edition (Service)

Sales Cloud Einstein: Enterprise Edition logo
Sales Cloud Einstein: Enterprise Edition

Sales Cloud Einstein: LP logo
Sales Cloud Einstein: LP

Sales Cloud:  Enterprise Edition (Emerging Market) logo
Sales Cloud: Enterprise Edition (Emerging Market)

Sales Cloud:  Unlimited Edition Plus logo
Sales Cloud: Unlimited Edition Plus

Sales Cloud: Enterprise Edition logo
Sales Cloud: Enterprise Edition

Sales Cloud: Enterprise Edition (Restricted Use) logo
Sales Cloud: Enterprise Edition (Restricted Use)

Sales Cloud: Professional Edition logo
Sales Cloud: Professional Edition

Sales Cloud: Unlimited Edition logo
Sales Cloud: Unlimited Edition

Sales Cloud: Unlimited Edition (Restricted Use) logo
Sales Cloud: Unlimited Edition (Restricted Use)

Sales Dialer:  Minutes - 1,000 Minutes/month logo
Sales Dialer: Minutes - 1,000 Minutes/month

Sales Dialer: Inbound logo
Sales Dialer: Inbound

Sales Dialer: Outbound logo
Sales Dialer: Outbound

Sales Engagement: Enterprise Edition - LP logo
Sales Engagement: Enterprise Edition - LP

Sales Engagement: Professional/Enterprise Edition logo
Sales Engagement: Professional/Enterprise Edition

Salesforce API Calls logo
Salesforce API Calls

Salesforce is an enterprise cloud computing company and CRM provider offering business software solutions on a subscription basis. They bring companies and customers together on the world's #1 CRM, providing solutions to modernize businesses, save time...

Salesforce Analytics Cloud: Growth logo
Salesforce Analytics Cloud: Growth

Salesforce Analytics Cloud: Plus - Enterprise Edition  logo
Salesforce Analytics Cloud: Plus - Enterprise Edition

Salesforce Analytics Cloud: Plus - Unlimited Edition logo
Salesforce Analytics Cloud: Plus - Unlimited Edition

Salesforce Billing: Billing Growth logo
Salesforce Billing: Billing Growth

Order-to-cash solution.

Salesforce Billing: Billing Plus logo
Salesforce Billing: Billing Plus

Complete order-to-cash solution with usage rating, automated payments, and revenue recognition capabilities.

Salesforce CPQ: CPQ + - Enterprise Edition  logo
Salesforce CPQ: CPQ + - Enterprise Edition

Salesforce CPQ: CPQ - Advanced Approvals logo
Salesforce CPQ: CPQ - Advanced Approvals

Salesforce CPQ: CPQ - Enterprise Edition  logo
Salesforce CPQ: CPQ - Enterprise Edition

Get basic configure, price, and quote software for direct sales.

Salesforce CPQ: CPQ - Unlimited Edition logo
Salesforce CPQ: CPQ - Unlimited Edition

Salesforce CPQ: CPQ Plus - Performance Edition logo
Salesforce CPQ: CPQ Plus - Performance Edition

Salesforce CPQ: CPQ for Partner Community Members logo
Salesforce CPQ: CPQ for Partner Community Members

Salesforce CPQ: CPQ+ - Unlimited Edition logo
Salesforce CPQ: CPQ+ - Unlimited Edition

Salesforce CRM logo
Salesforce CRM

Salesforce CRM is the world's leading CRM technology that helps organizations build and grow relationships with customers and prospects across the entire customer lifecycle. It provides teams with actionable insights from data, enabling them to attract prospects and retain loyal customers.

Salesforce CRM Dashboards logo
Salesforce CRM Dashboards

Salesforce CRM Dashboards provide a powerful and customizable way to keep track of your organization's performance. They offer real-time insights into key metrics, helping you make data-driven decisions to drive success.

Salesforce Connect logo
Salesforce Connect

Salesforce Connect provides seamless integration of data across system boundaries by letting your users view, search, and modify data that’s stored outside your Salesforce org. For example, perhaps you have data that’s stored on premises in an enterprise resource planning (ERP) system. Instead of copying the data into your org, you can use external objects to access the data in real time via web service callouts.

Salesforce Contracts logo
Salesforce Contracts

Manage the end-to-end contracts process.

Salesforce Contracts: Revenue Lifecycle Management logo
Salesforce Contracts: Revenue Lifecycle Management

Streamline the quote-to-cash process.

Salesforce Data Mask logo
Salesforce Data Mask

Data Mask is a powerful data security resource for Salesforce admins and developers. Instead of manually securing data and access for sandbox orgs, admins can use Data Mask to automatically mask the data in a sandbox. Data Mask enables admins and developers to mask sensitive data in sandboxes such as personally identifiable information (PII) or sales revenue.

Salesforce Data Quality Analysis Dashboards logo
Salesforce Data Quality Analysis Dashboards

Salesforce Data Quality Analysis Dashboards provide powerful insights into your data quality, enabling you to identify and resolve data issues quickly and easily. With these dashboards, you can monitor data quality trends in real-time and take proactive steps to ensure data accuracy.

Salesforce Data Studio logo
Salesforce Data Studio

Salesforce Data Studio is a powerful CRM software designed to help businesses grow by finding and keeping customers. It is the world's first intelligent CRM, and provides features such as marketing automation and cloud computing.

Salesforce Einstein logo
Salesforce Einstein

Salesforce Einstein is an Artificial Intelligence technology that provides companies with personalized experiences, automated customer service, and AI-powered insights to help them boost productivity and grow their business.

Salesforce Einstein Analytics Platform logo
Salesforce Einstein Analytics Platform

Salesforce Einstein Analytics Platform provides intelligent recommendations and out-of-the-box dashboards to help customer-facing teams make faster decisions and collaborate confidently. It also offers tools to integrate external data with Salesforce data for a holistic view of customers.

Salesforce Environments logo
Salesforce Environments

Salesforce Environments is a world-leading intelligent CRM platform that helps businesses grow and keep customers. It offers a comprehensive suite of cloud computing, customer success, and marketing automation software products to help you reach your business goals.

Salesforce Essentials logo
Salesforce Essentials

Get on the road to faster sales and happier customers with the world’s #1 CRM.

Salesforce Financial Services Cloud: Growth - Enterprise Edition logo
Salesforce Financial Services Cloud: Growth - Enterprise Edition

Salesforce Financial Services Cloud: Growth - Unlimited Edition logo
Salesforce Financial Services Cloud: Growth - Unlimited Edition

Salesforce Financial Services Cloud: Starter - Enterprise Edition logo
Salesforce Financial Services Cloud: Starter - Enterprise Edition

Salesforce Financial Services Cloud: Starter - Unlimited Edition logo
Salesforce Financial Services Cloud: Starter - Unlimited Edition

Salesforce GovGrants logo
Salesforce GovGrants

Salesforce GovGrants is an intelligent CRM that provides a path to business growth. It helps organizations to win and keep customers with its powerful suite of cloud-based products.

Salesforce Health Cloud: Enterprise logo
Salesforce Health Cloud: Enterprise

Salesforce Health Cloud: Unlimited logo
Salesforce Health Cloud: Unlimited

Salesforce Inbox logo
Salesforce Inbox

Salesforce Inbox - Enterprise Edition logo
Salesforce Inbox - Enterprise Edition

Salesforce Inbox - Unlimited Edition logo
Salesforce Inbox - Unlimited Edition

Salesforce Knowledge logo
Salesforce Knowledge

Salesforce Knowledge is an AI-powered customer service solution that helps businesses connect with customers in a more meaningful way. It offers a suite of products to help businesses lower costs, save time, and grow their customer base.

Salesforce Lightning logo
Salesforce Lightning

Salesforce Lightning is an innovative platform designed to streamline the app development process, allowing businesses to build, test and deploy customer-facing apps quickly and securely. It also offers powerful low-code and click-to-code tools to help developers create custom apps with ease.

Salesforce Lightning Dialer logo
Salesforce Lightning Dialer

Salesforce Lightning Dialer is an outbound calling product that offers an efficient way to communicate with prospects and customers. It also includes features such as click to dial, note taking during calls, and local presence for US dialing to US numbers.

Salesforce Maps logo
Salesforce Maps

Visualize Salesforce and market data on interactive maps.

Salesforce Maps Territory Planning - Enterprise Edition logo
Salesforce Maps Territory Planning - Enterprise Edition

Salesforce Maps Territory Planning - Unlimited Edition logo
Salesforce Maps Territory Planning - Unlimited Edition

Salesforce Maps: Advanced - Performance Edition logo
Salesforce Maps: Advanced - Performance Edition

Turbocharge field productivity with advanced route optimization and geo-analytics.

Salesforce Maps: Enterprise Edition logo
Salesforce Maps: Enterprise Edition

Salesforce Maps: Unlimited Edition logo
Salesforce Maps: Unlimited Edition

Get the most value from Salesforce with a proactive partnership and personalized experience.

Salesforce Marketing Cloud Personalization: Growth logo
Salesforce Marketing Cloud Personalization: Growth

Salesforce Marketing Cloud Personalization: Premium logo
Salesforce Marketing Cloud Personalization: Premium

Salesforce Marketing Cloud: Engagement (Ent) logo
Salesforce Marketing Cloud: Engagement (Ent)

Salesforce Marketing Cloud: Engagement - Basic  logo
Salesforce Marketing Cloud: Engagement - Basic

Salesforce Marketing Cloud: Engagement - Corporate Edition logo
Salesforce Marketing Cloud: Engagement - Corporate Edition

Salesforce Marketing Cloud: Engagement - Enterprise Plus Edition logo
Salesforce Marketing Cloud: Engagement - Enterprise Plus Edition

Salesforce Marketing Cloud: Engagement - Pro Edition logo
Salesforce Marketing Cloud: Engagement - Pro Edition

Salesforce Platform: Platform Plus logo
Salesforce Platform: Platform Plus

Salesforce Platform: Platform Starter logo
Salesforce Platform: Platform Starter

Salesforce Sales Analytics logo
Salesforce Sales Analytics

Salesforce Sales Analytics is an intelligent CRM solution that helps businesses grow by providing insight into customer behavior and trends. It offers powerful analytics capabilities to help businesses make informed decisions and maximize their success.

Salesforce Sandbox: Sandbox (Developer Pro) logo
Salesforce Sandbox: Sandbox (Developer Pro)

Salesforce Sandbox: Sandbox (Full Copy) - Fee logo
Salesforce Sandbox: Sandbox (Full Copy) - Fee

Salesforce Sandbox: Sandbox (Partial Copy) logo
Salesforce Sandbox: Sandbox (Partial Copy)

Salesforce Sandbox: Sandbox(Full Copy) logo
Salesforce Sandbox: Sandbox(Full Copy)

Salesforce Shield logo
Salesforce Shield

Salesforce Shield is a comprehensive security solution that helps businesses protect their sensitive data and stay compliant with ever-changing regulations. It helps to reduce IT costs and monitor unauthorized activity with real-time security policies.

SalesforceIQ Inbox logo
SalesforceIQ Inbox

SalesforceIQ Inbox is an AI-powered customer service solution that helps you connect with customers in a whole new way. With SalesforceIQ Inbox, you can close more deals, provide better service, and save time while growing your business.

Service Cloud Einstein: Enterprise Edition logo
Service Cloud Einstein: Enterprise Edition

Service Cloud Einstein: Unlimited Edition logo
Service Cloud Einstein: Unlimited Edition

Service Cloud Voice with Amazon Connect: Enterprise Edition (750 mins) logo
Service Cloud Voice with Amazon Connect: Enterprise Edition (750 mins)

Service Cloud Voice with Amazon Connect: Unlimited Edition logo
Service Cloud Voice with Amazon Connect: Unlimited Edition

Service Cloud Voice with Amazon Connect: Unlimited Edition (5,000 mins) logo
Service Cloud Voice with Amazon Connect: Unlimited Edition (5,000 mins)

Service Cloud Voice with Amazon Connect: Unlimited Edition (750 mins) logo
Service Cloud Voice with Amazon Connect: Unlimited Edition (750 mins)

Service Cloud: Enterprise Edition logo
Service Cloud: Enterprise Edition

Service Cloud: Enterprise(Restricted Use) logo
Service Cloud: Enterprise(Restricted Use)

The CRM for service with built-in trusted AI.

Service Cloud: Flex User - Enterprise Edition logo
Service Cloud: Flex User - Enterprise Edition

The flexible CRM suite with even more marketing, sales, service, and commerce tools.

Service Cloud: Performance Edition (No Data.com) logo
Service Cloud: Performance Edition (No Data.com)

The simple CRM suite for marketing, sales, service, and commerce.

Service Cloud: Unlimited logo
Service Cloud: Unlimited

Signature Success logo
Signature Success

The Signature Success Plan helps you clear a path for innovation and run at peak performance with a go-to advocate, specialized programs, and the fastest support.*

Survey Response Pack logo
Survey Response Pack

Understand and avail capabilities of the Survey Response Pack license.

Compare prices for similar companies

Supplier
Salesforce
Freshworks
Median Contract Value$90,293$15,415
Avg Savings13.09%14.93%

Security and compliance

DPA available
SOC2 attestation
Annual penetration tests

Negotiation insights

Discount levers
Success potential
What you can give to move the needle on pricing
RenewalsNew purchases

Multi-Year
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Case Study / Reference
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Expected Growth / Economies of Scale
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End of Quarter Signature
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Quick Sales Process / Signature
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red circle with arrow pointing downLow chances of success
yellow circle with white dashMedium chances of success
green circle with white arrow pointing upHigh chances of success

Vendr community insights for Salesforce

Company with 201-1000 employeesThis month
"Ensure storage pricing is in line with comps based on MB size as we are seeing significant (2-3X) increases in cost"
Company with 201-1000 employeesThis month
"Sfdc proposed a 9% increase for a flat renewal, we removed a $30K sku and they increased their uplift to 14.5% after multiple rounds"
Company with 201-1000 employeesThis month
"Check MSA for auto-renewal and uplift language not always indicated on order forms. Info is loaded into SFDC back-end as well and accessible by reps. "
Company with 201-1000 employeesThis month
"SFDC Core account manager works closely with Slack, Tableau, Mulesoft account managers and delegates responsibility to for those products as needed"
Company with 201-1000 employeesThis month
"SFDC has been backing down from 9% uplifts, citing 7%. May be only for multi-org instances but worth pushing for."
Company with 201-1000 employeesThis month
"Mulesoft is deepening its integration capabilities with SF and Hubspot, which can enhance efficiencies between the CRM products. If you have custom API integrations with your CRM tools its worth re-visiting if the new enhancements can help consolidate costs by removing the need for any custom dev going forward. "
Company with 201-1000 employeesThis month
"We were able to get a max 5% uplift added to our contract, down from the original 9% uplift."
Company with 201-1000 employeesThis month
"Salesforce withdrew our offer twice, first at the end of January when we didn’t sign, and again at the end of February. Ultimately, we secured our per-unit rate by agreeing to a two-year term."
Company with 201-1000 employeesThis quarter
"Initial quote for a flat renewal was a 9% uplift, we ended up descoping by 25% and the uplift was around 15%"
Company with 201-1000 employeesThis quarter
"Salesforce will negotiated pricing on their Slack AI SKU "
Company with 201-1000 employeesThis quarter
"Salesforce offers a "financial cloud" product structured similar to their core offering in terms of licensing with similar pricing"
Company with 201-1000 employeesThis quarter
"Salesforce reduced our uplift from 9% to 5% by securing an early renewal with a last-minute signature at the end of January."
Company with 201-1000 employeesThis quarter
"We reduced licenses and our per-unit rate increased by 19%. By leveraging Salesforce’s fiscal year-end, we successfully negotiated the increase down to 9%."
Company with 201-1000 employeesThis quarter
"Very few examples of SFDC actually charging for the Knowledge SKU"
Company with 201-1000 employeesThis quarter
"SFDC AM would not offer the option of a free Heroku trial"
Company with 201-1000 employeesThis quarter
"Tableau renewal, we reduced the uplift from 9% to 5% on a one-year term by leveraging Salesforce's end of fiscal. "
Company with 201-1000 employeesThis quarter
"Salesforce allowed us to descope while maintaining our per unit rate from last year as an incentive to sign before the end of their fiscal (January). "
Company with 201-1000 employeesThis quarter
"We successfully added 10 licenses this month and scheduled another 10 for next month to align with our needs, reducing our overall commitment since the additional 10 licenses weren’t required until February."
Company with 201-1000 employeesThis quarter
"Salesforce has provided the option to purchase a specific number of licenses on a monthly basis, with the flexibility to reduce the license count for the remainder of the year."
Company with 201-1000 employeesThis quarter
"Salesforce allowed us to use our overages with data storage as a way to negate the mandatory uplift. "
Company with 201-1000 employeesThis quarter
"We could keep our semi-annual billing terms by signing a month before our renewal date. "
Company with 201-1000 employeesThis year
"We were able to go into our negotiations knowing we had a period of user growth coming up for Sales Cloud and used this as leverage to advocate for a better blended rate across all of our pricing tiers. "
Company with 201-1000 employeesThis year
"Salesforce has acquired own - although there were little to no changes this renewal we are expecting and planning for updated PP next year."
Company with 201-1000 employeesThis year
"We hope to align all of our contracts with Salesforce to one start date, but if we do so, we cannot change any pricing or line items until the next renewal. "
Company with 201-1000 employeesThis year
"Although we operate as a single overarching account with multiple smaller organizations underneath, changes between organizations can only be made at the time of renewal."
Company with 201-1000 employeesThis year
"To make any changes to your Salesforce contract, you must notify them of those changes at least 30 days before your renewal date. Otherwise, they won’t allow any modifications."
Company with 201-1000 employeesThis year
"At renewal, we were faced with tight budgets - to align, we needed to reduce scope. Working with the rep, we were able to maintain pricing for a 2 year deal, on 12 month agreement with a few attempts on pushing back and involving senior leadership. "
Company with 201-1000 employeesThis year
"It's very rare that quarterly payments exist on Salesforce contracts, so if the team has semi-annual or quarterly payment its important to try to retain that as their standard is Annual Net 30 and they rarely move away from that"
Company with 201-1000 employeesThis year
"We managed to offset the 9% uplift by incorporating two additional licenses into our agreement and finalizing the renewal early."
Company with 201-1000 employeesThis year
"By signing early, our contract start date was adjusted to the signing date, and Salesforce issued a credit for the remaining balance of our previous contract that had already been paid."
Company with 201-1000 employeesThis year
"We used a 3-year term and challenges with our Tableau contract to negotiate an additional 5% discount."
Company with 201-1000 employeesThis year
"We were able to make changes to our contract up until the final day because we notified Salesforce in advance that we intended to reduce our contract before the 30-day window."
Company with 201-1000 employeesThis year
"We recommend always double-checking your order forms and ensuring the line items add up to the total cost because there were quite a few issues found within ours. "
Company with 201-1000 employeesThis year
"In the past, we’ve successfully negotiated within the 30-day window. However, for this renewal, our rep required us to sign before reaching that mark."
Company with 201-1000 employeesThis year
"During our renewal negotiations, we reduced our sandbox fee percentage, which I previously had been told was impossible to reduce after the initial purchase. "
Company with 201-1000 employeesThis year
"When purchasing additional contacts for Pardot, push for consistent pricing and economies of scale. If not, the first bundles will be at a much higher cost than the most recent bundles."
Company with 201-1000 employeesThis year
"Upon renewal, we needed to downsize our agreement, and was presented with a 30% increase in our user rate. After push back due to our budgets, an having to right size, we were able to secure 8% discount on 12 months"
Company with 201-1000 employeesThis year
"Salesforce reps are not paid out unless their ACV goes up at renewal or they secure a commitment to a longer-term contract. "
Company with 201-1000 employeesThis year
"We had pre-negotiated a price cap in our contract, which helped keep our costs lower. However, our representative was unwilling to go below the terms outlined in the agreement."
Company with 201-1000 employeesThis year
"We previously included a 5% price cap in the contract, which was beneficial. However, the rep maintained the 5% cap across all terms, which limited our flexibility in negotiating multi-year discounts."
Company with 201-1000 employeesThis year
"We initially considered adding Data Cloud, but that conversation should have started much earlier. With only a two-month timeline, there wasn’t enough time to fully discuss and integrate it into our contract due to the complexities involved."
Company with 201-1000 employeesThis year
"We leveraged our existing Zendesk contract to secure more favorable terms for adding Service Cloud licenses."
Company with 201-1000 employeesThis year
"Salesforce offers discounts based on three main factors: speed to signature, with quicker sign-offs typically earning better discounts; volume of licenses, where larger quantities yield greater savings; and contract duration, with longer commitments often resulting in deeper discounts."
Company with 201-1000 employeesThis year
"Negotiated Slack AI costs down in renewal negotiation. "
Company with 201-1000 employeesThis year
"As part of this renewal, we added Einstein 1, signed a three-year term, and successfully secured a full waiver on the implementation costs for Einstein."
Company with 201-1000 employeesThis year
"We reduced our scope by 40%, and Salesforce initially aimed to increase our per-unit rate for Sales Cloud licenses by 33%. However, we successfully leveraged a previously agreed-upon rate from a similar scope a few years back to bring down the per-unit cost, ultimately signing a three-year term."
Company with 201-1000 employeesThis year
" Salesforce offered us a 3.9% increase on a two-year term. We leveraged a 14% growth in additional Sales Cloud licenses to maintain our per-unit rate at our previous rate. "
Company with 201-1000 employeesThis year
"We successfully added seats during our contract term at significantly reduced rates compared to when we first signed. However, when removing licenses at renewal, those lower-cost seats are removed first."
Company with 201-1000 employeesThis year
"We were offered the opportunity to waive the 9% uplift by agreeing to an early renewal with the addition of a new service. Additionally, Salesforce offered CPQ+ at a 55% discount if we signed by the end of the quarter."
Company with 201-1000 employeesThis year
"Salesforce is applying a 9% uplift for this renewal. They previously offered to keep our pricing flat if we grew our licenses by 2x on an entirely different product SKU than our core package."
Company with 201-1000 employeesThis year
"Salesforce is strongly encouraging us to upgrade to its new CPQ product, Revenue Lifecycle Management (RLM). They’ve offered to provide all our CPQ licenses at no cost for the next year so we can take the time to transition off CPQ if we add RLM to our contract and agree to sign early."
Company with 201-1000 employeesThis year
"Salesforce initially mentioned that if we moved our Slack contract onto Salesforce paper, we could waive the uplift. However, this was later denied as our Slack contract was a net $0 increase."
Company with 201-1000 employeesThis year
"We successfully added our Slack contract to our Salesforce agreement and found it beneficial in both costs and support. "
Company with 201-1000 employeesThis year
"Salesforce implements a 9% uplift upon renewal as their "standard price Increase." We were able to get this adjusted to a 5% increase on a 24 month contract by referencing budget constraints and the standard CPI being significantly under 9%. "
Company with 201-1000 employeesThis year
"Initially, after pushing back on the 9% increase, Salesforce offered a 4% increase on a 3 year term. After pushing back on this further and bringing in competition (HubSpot as a replacement for Pardot), Salesforce offered a 0% uplift on a 3 year term. "
Company with 201-1000 employeesThis year
"We secured a 23% discount on additional messages by committing to a quick signature within the week."
Company with 201-1000 employeesThis year
"After multiple back-and-forth efforts, we got Salesforce to reduce the uplift from 9% to 3% by leveraging a 3-year term and involving our C-suite team."
Company with 201-1000 employeesThis year
"Upon renewal, We were changing some of our products in our contracts. We were removing old SKUs, and increasing user counts on other SKUs. Because of this, the 0% uplift clause in our contract was considered void by Salesforce. We were able to get a discount on the overall pricing and eliminate the 9% uplift by adding on some products, focusing on a two year term, and emphasizing the growth we were providing to Salesforce."
Company with 201-1000 employeesThis year
"After significant back and forth, and having a 0% uplift clause in our contract previously, we were able to get a 5% price cap worked into our terms upon our next renewal."
Company with 201-1000 employeesThis year
"We were able to work into our contract upon renewal the right to swap SKUs and products throughout our contract term, so long as the overall TCV remains the same or higher."
Company with 201-1000 employeesThis year
"Will willingly send Salesforce branded "swag" if you ask!"
Company with 201-1000 employeesThis year
"Salesforce previously oversold previous 36 month contract during covid. With this info we found cheaper solutions offered and leadership would not negotiate beyond a 12 month agreement. The engineering team requested justification of previous commitment and spend. Due to the past lack of utilization, churn was a real concern to the supplier. Salesforce also understood current plans for growth and expansion in production over the next 2 years with the importance of the teams marketing influence overseas centered around the Mulesoft platform, thus provided a discounted offer for 36 months was provided saving over $100k annually."
Company with 201-1000 employeesThis year
"We processed an early renewal consolidating Salesforce and Slack services into the same agreement, for a 24 month agreement. Along with other services included in the agreement, we were able to obtain a 45% discount on Enterprise Grid, and 70% discount off Sales Cloud - Enterprise Edition. Our user count for these services ranged between 1000-1200. In addition, we were also able to obtain semi-annual payments, net 30."
Company with 201-1000 employeesThis year
"Salesforce allowed us to include a 5% price cap for the next renewal at the last minute."
Company with 201-1000 employeesThis year
"Upon renewal we were heavily evaluating our contract as we were coming off a 3 year term and found that many of our products on our contract went unused. We felt as though Salesforce had oversold us, and because of this sentiment, we were able to come to an agreement and maintain our per SKU pricing on our renewal, avoiding the 9% uplift and any change in pricing on SKUs on a one year renewal, with the addition of a few new SKUs, keeping our year over year cost close to the same."
Company with 201-1000 employeesThis year
"The cost of Premier Support is derived from a percentage of various SKUs. The price is 30% of the total of various SKUs on the contract."
Company with 201-1000 employeesThis year
"Salesforce was significantly increasing our licenses after needing to decrease them at renewal. It was until our CFO threatened to churn if we couldn't get a better rate did they decrease the pricing to be a 15% increase in the per user cost instead of 26% increase."
Company with 201-1000 employeesThis year
"We had a 5% price cap in our contract, but after needing to decrease our number of licenses, Salesforce said this cap was no longer valid and increasing the pricing on us by 20%."
Company with 201-1000 employeesThis year
"We wanted to purchase CRM Analytics Plus - Unlimited Edition but only needed full capabilities for 2 users and then a couple others with limited needs. Because of this, we were able to push back on pricing and get 2 of the Unlimited licenses and have the remaining licenses be for CRM Analytics Growth, a lesser tier cost."
Company with 201-1000 employeesThis year
"We opted to leave Salesforce as they consistently increased our costs year over year (anywhere from 9% to 24% depending on the contract at hand). Half of our company already uses HubSpot so we intend to transition to that instead."
Company with 201-1000 employeesThis year
"Negated uplift on a descope of Sales Cloud licenses as they were evaluating and ending up purchasing Slack net-new. This was the first time we have seen Slack on Salesforce paper opposed to being treated as a separate OrderForm/Contract with separate pricing. "
Company with 201-1000 employeesThis year
"Salesforce decreased our Sales Cloud License costs by 5% from an initial 24% price increase due to a descope and the 9% uplift. This was after leveraging a firm talk track of non - approval and leveraging C-suite. "
Company with 201-1000 employeesThis year
"Was able to turn 6% mandatory uplift (in addition to 9% across the board) into 7 licenses "
Company with 201-1000 employeesThis year
"Achieved a 3.5% discount off of their initial proposal by leveraging a 24 month term and budgetary restrictions "
Company with 201-1000 employeesA while ago
"Additional ~15% on Heroku expansion with in-month signing "
Company with 201-1000 employeesA while ago
"Salesforce held firm on the 7% increase as stated in the MSA."
Company with 201-1000 employeesA while ago
"9% uplift on flat renewal, price cap not extended "
Company with 201-1000 employeesA while ago
"We had negotiated a 5% uplift cap last year, so our uplift at renewal was 5% for the same scope. We had added ~15 users mid-term, and tried to leverage that for flat pricing and to keep the 5% uplift cap in place for the next renewal. Salesforce refused both despite many pushes, and would only entertain keeping the uplift cap special term if we were willing to sign a multi year agreement or commit to additional growth, neither of which made sense for our business at this time."
Company with 201-1000 employeesA while ago
"Averted 9% uplift and achieved a 4.4% uplift on Sales Cloud licenses by leveraging budget and a 36 month agreement"
Company with 201-1000 employeesA while ago
"By adding growth to our agreement mid term, we were able to secure the same rate with a 51% discount applied for Service Cloud. "
Company with 201-1000 employeesA while ago
"We were able to add a pricing schedule for economies of scale growth to our order form"
Company with 201-1000 employeesA while ago
"We secured a 3-month extension by leveraging the lack of product updates and issues with the supplier. "
Company with 201-1000 employeesA while ago
"Was able to secure quarterly payments at renewal "
Company with 201-1000 employeesA while ago
"We were able to add a no auto-renew clause to our contract "
Company with 201-1000 employeesA while ago
"We were able to get our renewal uplift down from 4% to 2% through a multi-year term. "
Company with 201-1000 employeesA while ago
"We were able to descope significantly and keep license cost close to what we previously had by signing a two year deal. "
Company with 201-1000 employeesA while ago
"At our quip renewal, they took our blended average discount from our prior 24 month contract (we had growth tiered pricing) and turned it into a single rate for all of our licenses at renewal, for 12 months. We successfully removed auto renew."
Company with 201-1000 employeesA while ago
"We added some seats as well as Mulesoft Composer (on a separate contract with the same contract dates) in order to reach the spend threshold needed to waive the 5% uplift. We were able to get a small discount on Mulesoft so we were increasing our spend enough to waive the uplift, but not more."
Company with 201-1000 employeesA while ago
"We were able to get around the price increase by adding +2 months to our 36 month agreement, saving us 9% on our total contact value which was close to $120K. "
Company with 201-1000 employeesA while ago
"We were able to reduce the 9% uplift by doing an early renewal and adding additional licenses. "
Company with 201-1000 employeesA while ago
"Adding no auto renew to contract terms"
Company with 201-1000 employeesA while ago
"We were able to negotiate semi-annual payment terms for our renewal by involving our CFO. We avoided uplift by adding licenses."
Company with 201-1000 employeesA while ago
"Moving agreements from quarterly billing to annual billing moving forward, be aware of this change being snuck in."
Company with 201-1000 employeesA while ago
"We secured an additional 5% discount with Salesforce even with a descope by holding firm on budget, and leveraging a multi-year. "
Company with 201-1000 employeesA while ago
"We had a 5% uplift cap written into our contract from last year; we weren't making any changes to scope, so we were able to renew for 12 months with 5% uplift. However, without committing to a 2-year agreement, Salesforce was unwilling to carry over this special term another year."
Company with 201-1000 employeesA while ago
"We were able to get additional discounts by agreeing to a 3 year term, adding additional products and volumes, and mitigating the new standard 9% increase upon renewal."
Company with 201-1000 employeesA while ago
"Leveraging end of year in January for Salesforce, allowed us to see an additional 5% savings with 5 users Knowledge provided free of charge. 12 month renewal, net 30 Annual payments"
Company with 201-1000 employeesA while ago
"We received better pricing for additional users committed upfront "
Company with 201-1000 employeesA while ago
"reduced licenses by 5 and was able to secure a rate increase of 5%, avoiding their 9% price increase for 2023/2024."
Company with 201-1000 employeesA while ago
"We were not able to dodge their 9% uplift due to a descope we had. We were open to sign early but Salesforce didn't budge. We did a 3 year contract and finally got it down to 6%. We tried everything but they were relentless on pricing. "
Company with 201-1000 employeesA while ago
"We got written into the contract a 5% price cap for the next renewal cycle. "
Company with 201-1000 employeesA while ago
"Supplier didn't offer any 24 month discounts to price after small descope of users. "
Company with 201-1000 employeesA while ago
"Was able to purchase shield for 17.5% of TCV opposed to their list price of 30% of TCV by leveraging a Tableau purchase of $40K. This saved $336K over the 2 year agreement."
Company with 201-1000 employeesA while ago
"9% price uplift, would not reduce or waive without growth. Does not respond well to changes in scope as their finance/contracts team is rigid and takes time. Advise one to pay special attention to getting the scope correct the first time when engaging Salesforce as time is your second best lever to growth."
Company with 201-1000 employeesA while ago
"We were able to add a no auto-renew clause to the renewal order form."
Company with 201-1000 employeesA while ago
"We had a 5% price lock in our terms last year and while we dropped a few licenses, we were able to maintain only a 5% uplift. "
Company with 201-1000 employeesA while ago
"We were able to bring down the cost upon renewal with the commitment of growth, a longer term contract length, early signature, and by introducing competition (due to long runway to renewal). "
Company with 201-1000 employeesA while ago
"We were able to reduce our uplift from 9% to 4.5% by leveraging our relationship with the sales rep and our budgetary constraints."
Company with 201-1000 employeesA while ago
"We thought we were going to expand our contract by almost 50% and ended up not being able to get budget for CPQ. While we kept our additional Sales Cloud licenses we needed to add at renewal, Salesforce penalized us because we descoped what was originally forecasted. This was also very close to renewing and they threatened auto-renew. We were only able to get a discount on the added 64 seats and quarterly payments. "
Company with 201-1000 employeesA while ago
"We were able to save over $60k on our renewal by negotiating a 6-month extension for Pardot in conjunction with our standard 12-month renewal for our other line items. We cited the tool's lack of value and the scheduled onboarding of a new supplier that better met our organization's needs."
Company with 201-1000 employeesA while ago
"We were able to reduce SFDC's mandatory uplift across all years by leveraging our partner's relationship. We locked in our pricing for all subsequent years, avoiding any future uplifts that may be implemented."
Company with 201-1000 employeesA while ago
"We were able to bring down the price per user by committing to a 3 year term and adding Einstein "
Company with 201-1000 employeesA while ago
"We were able to secure more favorable pricing by securing a 5 year term "
Company with 201-1000 employeesA while ago
"The only way that we could avoid the 9% uplift was to add on additional product. We needed a substantial amount of product so this was helpful. We also were able to get a 0% price lock added into our contract for the next year. "
Company with 201-1000 employeesA while ago
"We were able to avoid our 9% uplift this year because we had issues with billing last year. We were also able to secure a price lock option for the upcoming renewal with little pushback from our rep. We signed 2 months early. "
Company with 201-1000 employeesA while ago
"We were able to add no auto-renew language to our renewal"
Company with 201-1000 employeesA while ago
"We were able to sign a multi-year term with growth of licenses to reduce the uplift. We were also able to add non auto-renew language to the new renewal term with price cap language. "
Company with 201-1000 employeesA while ago
"The Sandbox pricing is tiered as a percentage of your net software spend. For Developer Sandbox users, it's complimentary; for Developer Pro, expect to add 5%; and for more feature-rich environments like Partial Copy and Full Copy, the costs are 20% and 30% respectively. This tiered model applies annually, and it’s worth noting that with an Unlimited Edition (UE) license, a single full copy sandbox is included at no extra charge, offering additional savings."
Company with 201-1000 employeesA while ago
"We were able to reduce the uplift by committing to a multi-year term and adding licenses upon renewal "
Company with 201-1000 employeesA while ago
"We were able to add no auto-renew language to our renewal "
Company with 201-1000 employeesA while ago
"We were able to add no auto-renew language in the new order form, with a price lock language %cap to not exceed for the next term "
Company with 201-1000 employeesA while ago
"We were able to reduce the uplift from 9% down to 5% by agreeing to renew early as well as agree to a 3 year contract. The 5% uplift was only included for year 1 with the second and third year's flat."
Company with 201-1000 employeesA while ago
"We were able to reduce the uplift presented at renewal by adding additional licenses. "
Company with 201-1000 employeesA while ago
"Locking in a multi-year agreement with Salesforce is the best way to avoid the 9% uplift that salesforce is moving to in 2024."
Company with 201-1000 employeesA while ago
"5 free integration users licenses included for all orgs."
Company with 201-1000 employeesA while ago
"When adding 30 users at time of renewal, we attempted to push back on pricing considering the growth. After pushing back twice, they offered us a $1200 total discount for signing a multi-year agreement. This was not worthy of the extra commitment so we proceeded with a 1 year."
Company with 201-1000 employeesA while ago
"Net 45 rarely provided"
Company with 201-1000 employeesA while ago
"Salesforce increased prices on all products as of August 1 2023."
Company with 201-1000 employeesA while ago
"Data storage is a function of # of licenses. More licenses, higher storage limits. "
Company with 201-1000 employeesA while ago
"We were not able to eliminate the 5% added uplift without adding close to 10% of ARR to the contract. Additionally, the MSA strictly states no downgrade changes to your contract within the 30 day window from the renewal. Salesforce upheld this standard, however we were still able to scope down, but the licenses were priced at a higher rate. "
Company with 201-1000 employeesA while ago
"5 Integration users included."
Company with 201-1000 employeesA while ago
"5 - 10% add on spend to waive 5% uplift. "
Company with 201-1000 employeesA while ago
"3% price cap granted with $25k additional spend"
Company with 201-1000 employeesA while ago
"Increasing renewal uplift from 5 to 9%. "
Company with 201-1000 employeesA while ago
"Salesforce increasing standard uplift from 5% to 9% starting December 5th, 2023. "
Company with 201-1000 employeesA while ago
"MC Account Engagement sometimes still on core Salesforce contract. "
Company with 201-1000 employeesA while ago
"5% uplift applied to all renewals with no change in scope"
Company with 201-1000 employeesA while ago
"5% uplift waived by adding on 5% more ACV. "
Company with 201-1000 employeesA while ago
"In March, SFDC released 5 integration user licenses for free. Normally, you have to burn a SFDC cloud user license, so easy savings here. And, each additional integration user is $10/mo. Win. "
Company with more than 1000 employeesA while ago
"We leveraged closing by end of December as an incentive to get the best deal."
Company with 1-200 employeesA while ago
"We got a 30 day extension fee waived as we negotiated our renewal."
Company with more than 1000 employeesA while ago
"Negotiations closed quickly as it was nearly their end of quarter in July."
Company with 1-200 employeesA while ago
"We were able to maintain existing pricing ($53 per user/month) despite reducing our contract substantially. "
Company with 201-1000 employeesA while ago
"Salesforce gave us pricing concessions on a flat renewal after a big push and contentious negotiations, partially because our relationship manager was brand new. "
Company with 1-200 employeesA while ago
"It was possible to get a 40% discount on Sandbox by signing before end of Q1."
Company with more than 1000 employeesA while ago
"75% discount on additional contacts when we did a mid-contract upgrade."
Company with 201-1000 employeesA while ago
"We were able to get a 27% discount on 10 seats without having to push too hard."
Company with 201-1000 employeesA while ago
"We were able to get our sandbox account discounted 60% by agreeing to sign by end of month, which brought the cost down to ~18% of our net license costs. "
Company with 201-1000 employeesA while ago
"We were able to leverage the lack of value that we get from Salesforce, along with our growth, to drive the monthly cost per user by ~20%."
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