The Best Customer Support Software Tools

Customer Success

Proactively managing customer relationships and ensuring their satisfaction.

Sorted by Recommended

Gainsight is the leading Customer Success Management platform. It empowers the Customer Success movement to drive revenue and increase retention at scale.

ChurnZeroBy ChurnZero, Inc

ChurnZero is a customer success platform built for growing SaaS and subscription businesses.

VitallyBy Vitally, Inc.

Vitally is a Customer Success platform that provides analytics, alerts, automation, and engagement tools to help high-growth companies provide personalized Customer Success at scale.

TotangoBy Totango

Totango's customer success software aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion.

PlanhatBy Planhat

Planhat is a beautiful, flexible and powerful Customer Success Platform. Customer 360, health scores, playbooks, customer portals and more.

ClientSuccessBy ClientSuccess Inc

ClientSuccess is customer success software that helps SaaS companies reduce churn and grow their customers. Ranked #1 for usability by G2 Crowd.

MindTouchBy Mindtouch Inc

MindTouch is intelligent knowledge software that improves support agent productivity, increases ticket deflection, and fuels self-service support.

BrightbackBy Brightback Inc

The customer retention automation software for SaaS and subscription businesses. Stop SaaS churn and retain customers at scale.

EverAfterBy EverAfter AI Ltd

Build personalized hubs for every customer - from POC and onboarding plans to success plan and monthly communications. And the best part - embed it inside your product.

elevioBy Elevio Pty Ltd

Used by Fortune 500 companies right through to small SaaS sites, elevio helps you increase user engagement and loyalty, while dropping support costs.

UserIQBy UserIQ Inc

Predict user behavior. Anticipate change. Create winning experiences. Learn more about the UserIQ customer success platform.

ChampifyBy Champify

Surface customer job changes in Salesforce, so you can drive new business and prevent churn.

Hook.coBy Hook.co

Hook is the best way to get customers using, adopting and loving subscription products. We analyse all aspects of customer engagement, online and off. Then we pinpoint exactly where to focus to increase retention and grow revenue.

Retain.aiBy Retain AI Inc

Retain delivers a trusted, flexible system for identifying and sharing customer teams’ best practices that drive revenue and retention.

SupportLogicBy SupportLogic

SupportLogic extracts customer sentiment signals so you can predict and prevent escalations, reduce churn, and protect and grow revenue.

AnnounceKitBy AnnounceKit

AnnounceKit is a no-code changelog tool helps you create engaging changelog and efficiently deliver product updates.

Churn BusterBy Churn Buster LLC

Recovering failed subscription eCommerce payments is our specialty. Improve your customer experience and retention with a single click! Integrations w/ Shopify, Recharge, BigCommerce, and any other platform.

CiresonBy Cireson

Cireson was founded on a simple, powerful idea: to empower you to #domore with Microsoft technologies. With cutting-edge Service and Asset Management solutions that maximize your investment with Microsoft Service Manager and Configuration Manager, we’ve got your back. Our full suite of technology solutions natively integrate with Microsoft System Center, or can be used independently on the Cireson Platform.

CompleteCSMBy CompleteCSM Inc

Turn Customer Data Into Insights For Positive Outcomes W/Next-Level Customer Success Intelligence. Level Up Your Customer Team W/An AI Coach.

Helixa IncBy Helixa Inc

Make better decisions with more accurate, timely consumer insights. Helixa fuses the best consumer data sources into one platform to help you create the most accurate picture of the American consumer.

MiaRecBy MiaRec Inc

MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers. MiaRec is based on the innovative packet sniffing technology that allows it to be considerably less expensive than analog-based recording systems.

ncloud integratorsBy ncloud integrators

nCloud Integrators is a leading firm specializing in customer success software implementation, strategy services, and administration. They offer a proprietary Predictive AI Customer Health Score Analysis Tool, which provides organizations with deep insights into customer behaviors such as renewals, churn, and upsell opportunities, helping them understand why customers leave and potentially save significant revenue.

ProsperStackBy ProsperStack Inc

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Learn why customers leave so you can make informed product, pricing and remarketing decisions.

saas2saasBy saas2saas

We make customer education simple. Build academies to get new leads and turn them into loyal customers. Turn your regular users into pros

Staircase AIBy Staircase AI Inc

Uncover churn risks and opportunities with Staircase AI. Analyze millions of customer communications and turn them into actionable insights.

SupportBeeBy SupportBee

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support email

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