Gainsight
$13,305–$194,550per year
Fast, fair, easy pricing. No sales call required.
Gainsight
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Median buyer pays
$54,842
Based on data from 275 purchases, with buyers saving 15% on average.per year
Median: $54,842
$13,305$194,550
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About Gainsight
Gainsight Overview
Gainsight is a leader in the Customer Success Software category and helps companies effectively manage customer relationships and ensure satisfaction throughout the entire customer lifecycle. Gainsight increases product adoption, prevents churn, and grows customer communities. Gainsight is priced by platform and personalized to each customer based on factors such as number of customer records, number and type of users, monthly active users, etc. Most customers start on an annual plan. Vista Equity Partners acquired a majority stake in Gainsight in November ‘20 for $1.1B.
Gainsight's 4 Products
Gainsight Digital Hub is a powerful platform that enables organizations to access and analyze customer data more efficiently. It provides a secure and reliable environment for data storage and management.
Unlock the keys to Digital Customer Education success with curated resources, proven best practices, and tips from industry experts. Dive in to shape your program for the next era of learning.
Gainsight CS is a comprehensive customer success platform that helps organizations reduce customer churn and maximize customer lifetime value. It uses powerful analytics and automation to provide a unified view of customer data, enabling teams to take proactive actions to ensure customer success.
Gainsight PX is a powerful customer experience platform that offers a comprehensive set of tools to help organizations measure, track, and optimize customer engagement. It utilizes advanced technologies such as NGINX to provide a secure and reliable platform for its users.
Compare prices for similar companies
| Supplier | Gainsight | |
|---|---|---|
| Median Contract Value | $54,842 | $40,980 |
| Deals handled | 205 | 61 |
| Unique Purchasers | 123 | 41 |
| Avg Savings | 14.76% | 21.25% |
Security and compliance
DPA available
SOC2 attestation
Annual penetration tests
Negotiation insights
Discount levers
Success pontential
RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Gainsight
Company with 201-1000 employeesThis month
"After discussing with Gainsight, their initial renewal quote had already honored our previous pricing, removed the 10% uplift, and were offering economies of scale on the additional licenses."Company with 201-1000 employeesThis month
"Due to the team being unhappy with utilization, we were able to make a case for needing Sandbox at no additional cost in an attempt to be able to improve the experience, which is not something we felt should cost extra. This saved our team over $15k or around 10% of the renewal. "Company with 201-1000 employeesThis quarter
"We needed to keep our spend with Gainsight flat, however, we also needed to add more users and records on top of this. Gainsight imposes a 5% uplift upon renewals. We were able to get this waived, on top of getting 1 user and 500 records added at no cost by referencing ChurnZero, and that they have been reaching out to us for quite some time, and that we would have to consider them if the flat renewal with additional SKUs couldn't be met. Gainsight agreed to this in exchange for early signature by end of month (renewal wasn't due until 2 months after that) to avoid any competitive evaluation."Company with 201-1000 employeesThis quarter
"We use the tool for employee learning use case, and this year we felt development was lacking for us and used this to push back on the imposed renewal uplift. The biggest miss is that we are unable to set deadlines / due dates for courses and that there is no built-in gamification. Additionally, we are only able to sync a single portal to SFDC for reporting purposes and find the native reporting interface to be clunky as far as the UX goes. Outside of this, the overall experience working in the tool prioritizes an external facing with an employee-focused onboarding/training platform being secondary."Company with 201-1000 employeesThis year
"We were able to secure a 17% discount in exchange for a multi year agreement and by remaining firm with budget constraints. Quick movement and early signature were also impactful levers in bringing pricing down to a more manageable number."Company with 201-1000 employeesThis year
"We were able to secure a 17% discount in exchange for a multi year agreement and by remaining firm with budget constraints. Quick movement and early signature were also impactful levers in bringing pricing down to a more manageable number. "Company with 201-1000 employeesThis year
"Negotiated a flat renewal by leveraging competitive bids "Company with 201-1000 employeesThis year
"Gainsight was willing to offer a discount on their product experience platform as a contract add on with the condition that we signed by 12/31. "Company with 201-1000 employeesThis year
"We were able to get $37,500/year approved in exchange for an EOM signature. Original pricing of $42,514 / year. Able to bring in 3 year terms to lock in the strong pricing. "Company with 201-1000 employeesThis year
"Gainsight implements a 5-10% uplift upon renewal. This can be decreased by signing prior to renewal date (or at end of month), adding products/users, and/or by signing a longer term length."Company with 201-1000 employeesThis year
"We were able to secure 20% in discounts due to past utilization of Gainsight, 3 year terms, and a new partnership. "Company with 201-1000 employeesThis year
"was able to waive the previously negotiated uplift by adding on additional records at renewal "Company with 201-1000 employeesThis year
"Gainsight refused to negotiate on the pricing at renewal despite large growth and escalation to Gainsight leadership. We were able to leverage the dissatisfaction with support to secure a 5% renewal price cap to protect against future price increases."Company with 201-1000 employeesThis year
"We were able to obtain a 34% discount on a New Purchase of the Enterprise package by leaning hard on a tight budget due to the current economy. We were also able to remove auto-renew and obtain a 5% price cap on renewals if the renewal order is the same or greater than the previous year.
"Company with 201-1000 employeesThis year
"We were able to waive a 10% uplift by facilitating and introduction between the Gainsight rep and members of our staff that they wanted to talk to about expanding our use of the platform.
"Company with 201-1000 employeesA while ago
"We were able to reduce Gainsight's proposed 10% uplift by 7% on a 12-month agreement without concession by leveraging budget constraints and executive affect towards the supplier."Company with 201-1000 employeesA while ago
"We secured a flat renewal."Company with 201-1000 employeesA while ago
"We were able to reduce the % increase from our renewal by standing firm on budget restraints and growth associated over the last 12 months "Company with 201-1000 employeesA while ago
"Gainsight was willing to waive their 10% uplift in exchange for increasing the number of records we were using. We were hitting the record count they asked us to increase to. "Company with 201-1000 employeesA while ago
"We were able to obtain a 34% discount on the Enterprise package by leaning hard on a tight budget due to the current economy. We were also able to remove auto-renew and obtain a 5% price cap on renewals if the renewal order is the same or greater than the previous year. "Company with 1-200 employeesA while ago
"Gainsight was very easy to work with; we provided them our internal budgets and they matched the number we gave them without any pushback."Company with 201-1000 employeesA while ago
"They were able to offer us 45% in discounts plus free services worth around $9K to get us to sign on."Company with 1-200 employeesA while ago
"We leveraged our account growth as an opportunity to remove the contracted uplift, which saved us 28%."Company with 201-1000 employeesA while ago
"We aimed for and got a 50%+ discount, as well as shifting billing to a quarterly cadence."Company with 201-1000 employeesA while ago
"We leveraged an early renewal and 2-year contract to lock in aggressive rates."About Vendr
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